Claire Welch

I am a dedicated customer service professional with extensive experience in the health sector and various office roles. Throughout my career, I have honed my skills in administration, customer interaction, and team leadership. My commitment to excellence has been recognized by my managers, and I pride myself on my ability to learn quickly and adapt to new challenges.

With over 11 years of leadership experience, I have successfully managed teams in both care home and office environments. As a head housekeeper, I led a team of 21 staff, ensuring high standards of cleanliness and safety while maintaining effective communication with families and external companies. My role as a quality manager further developed my skills in meeting targets, supporting staff, and resolving customer issues, all while fostering a positive work environment.

I am passionate about delivering exceptional customer service and believe in treating others as I would like to be treated. My diverse background and strong interpersonal skills enable me to connect with customers effectively, whether face-to-face, via live chat, or over the phone. I am eager to bring my expertise to a new role where I can continue to grow and make a positive impact.