Open to opportunities

Mollet Maseko

@molletmaseko

Virtual Assistant specializing in administrative operations, data management, and customer support for high-volume teams.

Zimbabwe

Message

What I'm looking for

I’m looking for long-term work where I can deliver accurate administrative and customer support, manage data and reporting, and help teams run smoothly during Eastern Time business hours.

I’m a dependable Virtual Assistant with over 10 years of experience in administrative operations, data management, financial reporting, and customer communications across high-volume business environments. I manage email inboxes, schedules, research tasks, documentation, and internal/external professional communications with accuracy and professionalism, while supporting leadership and cross-functional teams.

In my recent roles, I coordinated daily client follow-ups, scheduling, order processing, and operational planning, and maintained customer records in HubSpot CRM. I prepared daily, weekly, and monthly performance reports, supported promotional tracking, and handled accounts receivable follow-ups by negotiating payment terms and reducing overdue balances. Earlier experience also strengthened my accuracy in invoicing, cash handling, filing, and stock records reconciliation.

Experience

Work history, roles, and key accomplishments

Current

Regional Account Manager

Current

Exclusive Brands: Irvines

Nov 2023 - Present (2 years 8 months)

Managed daily email communications and follow-ups with retail and wholesale clients, coordinating scheduling and order processing. Maintained customer records in HubSpot CRM, produced daily–monthly performance reports, and supported accounts receivable follow-up and promotional activity tracking.

Email Communication Scheduling coordination Order Processing Operational Planning HubSpot CRM performance reporting Promotional Activity Tracking Market Research

Regional Sales & Marketing Representative

Dendairy

Sep 2021 - Oct 2023 (2 years 1 month)

Handled customer communications and coordinated order processing for retail and wholesale accounts. Prepared sales and stock reports, managed debtor follow-ups to reduce overdue balances, monitored product availability, and conducted market research contributing to quarterly sales growth.

Customer Communications Order Processing Sales Reporting Stock Level Reporting Debtor Follow Ups Product Availability Monitoring Market Research Client Engagement

Sales Clerk

Schweppes Zimbabwe Limited

Jul 2019 - Aug 2021 (2 years 1 month)

Processed customer orders and transactions with high call/query volume while maintaining accurate daily sales records. Resolved customer queries within 24 hours, supported HR administration including leave tracking, and handled cash with reconciliation and accurate transaction posting.

Transaction Processing Customer Service Query Resolution Timesheets HR & Administration Cash Handling Reconciliations

Accounts Clerk

Schweppes Zimbabwe Limited

Sep 2017 - Jun 2019 (1 year 9 months)

Captured and allocated customer payments to invoices to improve financial accuracy and audit readiness. Prepared monthly financial reports, maintained organized receipt/deposit documentation, and followed up on overdue accounts to improve cash flow.

Customer Payment Allocation Invoice Processing Financial Reporting Audit Readiness Receipts And Deposit Slip Filing

Warehouse Clerk

Schweppes Zimbabwe Limited

Jun 2015 - Aug 2017 (2 years 2 months)

Maintained accurate stock records and reconciliations, recording inventory data in company systems. Processed documentation including returns and Goods Received Vouchers, verified invoices prior to dispatch, coordinated logistics, and captured daily sales orders in Aximos.

Returns Processing Dispatch Preparation Logistics Coordination Sales Orders Aximos System