0256_ Renaldi Fajar Nugraha Susilo

I am a dedicated and results-driven customer service professional with over five years of experience in handling customer requests, inquiries, and reconciliation. My journey began at PT. Lian Media Persada, where I cultivated strong relationships with distributors, managed inventory, and processed sales. I take pride in my ability to engage with customers effectively, ensuring accurate database management and timely communication.

In my current role as a Receptionist at LYAG, I have honed my skills in greeting guests, managing bookings with CRM systems like Altegio and Classpass, and addressing client inquiries across various platforms. My attention to detail and commitment to quality control ensure operational standards are consistently met.

Additionally, I have experience as an HR Recruiter, where I excel in finding the right talent, scheduling interviews, and maintaining organized records. I am passionate about creating a positive experience for both clients and candidates, ensuring smooth operations and fostering satisfaction.