ANNA HIKMAYA

As a Customer Support Executive, I managed over 200 customer inquiries weekly, providing accurate information and achieving a 95% customer satisfaction rating. My strong communication skills and product knowledge enabled me to resolve issues effectively, ensuring high-quality service.

As a Virtual Assistant, I managed calendars, scheduled meetings, and handled communications for a busy executive, achieving a 90% response rate within 24 hours. I provided comprehensive administrative support to enhance operational efficiency.

In my role as a Sales Executive, I developed strategic sales plans that exceeded KPIs by 25% monthly. I provided detailed information to customers and maintained a 90% satisfaction rating through effective account management and relationship building.

In my role as a Sales Executive, I implemented a personalized customer engagement strategy that improved retention by 20% and upselling by 10%. I conducted market research that contributed to a 30% expansion of the client base.

I assisted in a targeted PR campaign for a nonprofit, raising awareness and attracting new donors. I planned and executed fundraising events, increasing donor retention by 20% through improved communication strategies.

In my administrative role, I implemented document management software that reduced errors by 20%. I conducted billing audits that improved revenue recapture by 10% and assisted in processing client data for timely deliverables.

Provided comprehensive information to customers regarding program specifics, compensation packages, benefits, work schedules, and promotion opportunities. Developed and executed strategic sales plans to exceed sales targets by a minimum of 25% monthly.

Managed calendar and scheduled meetings, appointments, and travel arrangements. Handled incoming calls and emails for a busy executive, resulting in a 90% response rate within 24 hours.

Introduced a personalized customer engagement approach, leading to a 20% improvement in customer retention and a 10% increase in upselling opportunities. Conducted thorough market research and competitor analysis, contributing to a 30% expansion in the company's client base.

Successfully assisted through a targeted PR campaign for a nonprofit organization, effectively raising awareness about their cause and attracting new donors. Facilitated the planning and execution of 6 fundraising events, each with an average attendance of 200 attendees.

Led the successful implementation of new document management software, reducing errors by 20% and streamlining document retrieval processes. Received accolades from team members for exceptional calendar management, resulting in a 20% reduction in scheduling conflicts and improved meeting punctuality.