Open to opportunities

Ciera Jones

@cierajones

Detail-oriented customer care professional combining remote support, collections expertise, and documentation to resolve issues fast.

United States

Message

What I'm looking for

I’m looking for remote opportunities in customer support, overnight chat support, AI training, scheduling, or administrative support—where I can resolve issues quickly, document accurately, and stay dependable in fast-paced teams.

I’m a detail-oriented and dependable customer care professional with experience in customer service, collections, hybrid and remote support, documentation, scheduling assistance, and fast-paced environments. I handle customer concerns through phone, chat, and email support while maintaining professionalism in both remote and in-person roles.

In my roles, I’ve assisted customers with account questions, billing concerns, service requests, and payment arrangements—navigating multiple computer systems while documenting customer accounts and maintaining accurate records. I’m skilled in conflict resolution, time management, multitasking, and CRM systems, and I’m looking for remote opportunities in customer support, overnight chat support, AI training, scheduling, or administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Concentrix

Nov 2023 - Present (2 years 7 months)

Assisted customers via phone and online support, handling account questions, billing concerns, and service requests. Managed customer documentation across multiple computer systems while providing hybrid support in remote and office environments.

Customer Service Phone Support Billing Support CRM Systems Data Entry Documentation Scheduling Conflict Resolution Multitasking

Customer Service Assistant

T-Mobile

Feb 2020 - Nov 2023 (3 years 9 months)

Provided in-store and work-from-home support by troubleshooting mobile device and account issues. Processed payments, updated accounts, and coordinated service requests to maintain customer satisfaction.

Customer Service In Store Service Troubleshooting Payments Processing Account Updates CRM Systems Data Entry Documentation

Collections Representative

Home Health Investment

May 2016 - Feb 2020 (3 years 9 months)

Handled remote collections for overdue medical and hospital accounts, assisting customers with payment arrangements and account resolutions. Maintained accurate records and communicated professionally with patients regarding sensitive billing matters while managing high call volumes.