SNShirley Nax
@shirleynax
Dedicated customer service professional with crisis intervention expertise.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in remote work environments. My journey has been marked by a commitment to maximizing customer satisfaction and retention through proactive attention to individual needs. I thrive in roles that require strong problem-solving abilities and effective communication, ensuring that I can handle inquiries and resolve concerns with precision and care.
Currently, I serve as a Remote Helpline Specialist at Path, where I provide immediate support to individuals in crisis. My responsibilities include crisis intervention, risk assessments, and connecting individuals to appropriate resources. I take pride in maintaining accurate records and adhering to established protocols to ensure that those in distress receive compassionate and timely support. My previous roles have honed my skills in customer service, conflict management, and adaptability, allowing me to excel in fast-paced environments.
Throughout my career, I have demonstrated a strong ability to multitask and manage time effectively, consistently meeting performance targets. I am eager to continue learning and growing in my field, contributing to the continuous improvement of services while upholding the values of the organizations I represent.
Experience
Work history, roles, and key accomplishments
Remote Helpline Specialist
Path
Jul 2024 - Present (11 months)
Provided immediate support to individuals experiencing mental health or emotional crises by responding to 988 contacts through phone, text, and chat platforms. Offered crisis intervention, conducted risk assessments, de-escalated situations, and connected individuals to appropriate resources.
Remote Member Service Representative
Christian Care Ministries
Aug 2023 - May 2024 (9 months)
Communicated clearly about member billing-related inquiries and resolved problems in a timely manner using various systems. Utilized CRM and billing systems, along with Microsoft Office, to manage customer accounts and ensure quality control.
Remote Customer Service Representative
ATT Call Center
Oct 2020 - Present (4 years 9 months)
Answered inbound calls, de-escalated customer complaints, and navigated multiple systems to resolve issues. Documented detailed notes in CRM, communicated across platforms, and provided solutions with empathy.
Customer Service Representative
Carol's Accounting
Jan 2013 - Present (12 years 6 months)
Performed data entry and processed information to address customer concerns. Managed customer interactions and maintained accurate records.
Customer Service Representative
NARS
Jul 2012 - Present (13 years)
Answered phones and ensured correct changes were made to resolve customer issues. Determined charges for services and resolved conflicts through negotiation.
Education
Degrees, certifications, and relevant coursework
High School
High school or equivalent, General Studies
Completed high school education or its equivalent. This foundational education provided essential skills for further learning and professional development.
Cape Girardeau Community College
Associate's Degree, General Studies
Attended Cape Girardeau Community College, focusing on foundational coursework. This period contributed to developing essential academic and professional skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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