Shirley NaxSN
Open to opportunities

Shirley Nax

@shirleynax

Dedicated customer service professional with crisis intervention expertise.

United States
Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills while providing meaningful support to individuals in need, fostering a positive and collaborative work environment.

I am a dedicated customer service professional with extensive experience in remote work environments. My journey has been marked by a commitment to maximizing customer satisfaction and retention through proactive attention to individual needs. I thrive in roles that require strong problem-solving abilities and effective communication, ensuring that I can handle inquiries and resolve concerns with precision and care.

Currently, I serve as a Remote Helpline Specialist at Path, where I provide immediate support to individuals in crisis. My responsibilities include crisis intervention, risk assessments, and connecting individuals to appropriate resources. I take pride in maintaining accurate records and adhering to established protocols to ensure that those in distress receive compassionate and timely support. My previous roles have honed my skills in customer service, conflict management, and adaptability, allowing me to excel in fast-paced environments.

Throughout my career, I have demonstrated a strong ability to multitask and manage time effectively, consistently meeting performance targets. I am eager to continue learning and growing in my field, contributing to the continuous improvement of services while upholding the values of the organizations I represent.

Experience

Work history, roles, and key accomplishments

PA
Current

Remote Helpline Specialist

Path

Jul 2024 - Present (11 months)

Provided immediate support to individuals experiencing mental health or emotional crises by responding to 988 contacts through phone, text, and chat platforms. Offered crisis intervention, conducted risk assessments, de-escalated situations, and connected individuals to appropriate resources.

CM

Remote Member Service Representative

Christian Care Ministries

Aug 2023 - May 2024 (9 months)

Communicated clearly about member billing-related inquiries and resolved problems in a timely manner using various systems. Utilized CRM and billing systems, along with Microsoft Office, to manage customer accounts and ensure quality control.

AC

Remote Customer Service Representative

ATT Call Center

Oct 2020 - Present (4 years 9 months)

Answered inbound calls, de-escalated customer complaints, and navigated multiple systems to resolve issues. Documented detailed notes in CRM, communicated across platforms, and provided solutions with empathy.

CA

Customer Service Representative

Carol's Accounting

Jan 2013 - Present (12 years 6 months)

Performed data entry and processed information to address customer concerns. Managed customer interactions and maintained accurate records.

Education

Degrees, certifications, and relevant coursework

HS

High School

High school or equivalent, General Studies

Completed high school education or its equivalent. This foundational education provided essential skills for further learning and professional development.

CC

Cape Girardeau Community College

Associate's Degree, General Studies

Attended Cape Girardeau Community College, focusing on foundational coursework. This period contributed to developing essential academic and professional skills.

Tech stack

Software and tools used professionally

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Shirley Nax - Remote Helpline Specialist - Path | Himalayas