Open to opportunities

Whitney Neau

@whitneyneau

Message

Customer-focused administrative professional optimizing operations and delivering exceptional stakeholder support.

United States

Message

What I'm looking for

I seek a collaborative, customer-first role supporting leadership and teams where I can improve processes, manage complex schedules, and drive operational efficiency.

I am a customer-focused administrative professional with strong aptitude for learning and applying new technologies to support complex business workflows. I excel at leading virtual customer sessions, advising on configuration, and translating customer needs into clear, actionable solutions.

In executive and office management roles, I managed complex calendars, travel, reporting and cross-departmental communication while handling confidential information with discretion. I drove process improvements that increased team efficiency and sustained high customer-satisfaction ratings.

I bring expertise in CRM and ticketing systems, LMS management, Microsoft Office and Google Workspace, and a Certified Scrum Master credential; I prioritize clear communication, attention to detail, and collaborative problem-solving to support leadership and teams effectively.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Unified Platform

Dec 2022 - Sep 2025 (2 years 9 months)

Provided high-level administrative support to executive leadership, managing complex calendars, travel coordination, and prioritization of key initiatives while streamlining processes to improve operational efficiency.

Calendar Management Travel Coordination Executive Support Process Improvement Cross Functional Communication Report Preparation Confidentiality

Office Manager & Customer Experience Lead

Capital Improvements

Jan 2020 - Dec 2022 (2 years 11 months)

Oversaw administrative operations and led customer experience initiatives, improving internal processes by 40% and maintaining consistent 5-star satisfaction ratings through optimized documentation and training.

Office Management Customer Experience Process Optimization Onboarding Training Documentation