Open to opportunities

Faith Mbithi

@faithmbithi1

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Highly organized professional with expertise in administration and account management.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a highly organized and results-driven professional with a strong background in administration and account management. My experience includes managing calendars, coordinating meetings, and providing high-level support to executives while ensuring seamless office operations. I excel in building and maintaining strong client relationships, bringing a customer-focused approach to resolving issues and delivering timely solutions.

Throughout my career, I have consistently met or exceeded targets, focusing on building strong relationships with key clients and identifying new business opportunities. My roles have allowed me to work independently and collaboratively in team environments, showcasing my ability to adapt and thrive under pressure. I take pride in my proven track record of success and my commitment to fostering a positive workplace culture.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Romark Logistics

Mar 2025 - Apr 2025 (1 month)

Managed incoming calls and correspondence, greeting visitors to ensure a positive first impression. Assisted in calendar management for executives, coordinating meetings via Outlook and Teams, and handled corporate travel requirements using Concur.

Administrative Support Calendar Management Travel Coordination Outlook Microsoft Teams Concur Office Management

Administration Executive

Masscom Global Communications

Jan 2021 - Nov 2024 (3 years 10 months)

Monitored schedules and calendars for executives and the media planning team, serving as the primary client contact for inquiries and project updates. Managed office supplies, coordinated travel, and handled confidential information with discretion.

Executive Support Client Communication Confidentiality File Management Microsoft Office Suite Meeting Coordination Problem Solving

Regional Account Manager

Mwananchi Communications Limited

Feb 2016 - Present (9 years 5 months)

Maintained key client relationships, serving as the primary contact for account inquiries and identifying new business opportunities that increased advertising revenue by 15%. Collaborated with cross-functional teams to develop customized solutions and managed administrative duties for the regional office.

Account Management Client Relations Business Development Cross Functional Collaboration Conflict Resolution Administrative Support Contract Negotiation Sales Presentations Sales Link CRM

Regional Business Executive

Monitor Publications Limited

May 2011 - Jan 2016 (4 years 8 months)

Established strong client relationships, leading to a 50% increase in repeat business and consistently grew monthly sales targets by 20%. Identified new market opportunities and developed strategic advertising proposals across print, radio, and television platforms.

Business Development Sales Management Client Relationship Management Market Analysis Strategic Planning Customer Service Sales Presentations Lead Generation Debt Collection

Education

Degrees, certifications, and relevant coursework

Makini College

Diploma, Marketing

Completed a diploma program at Makini College, focusing on marketing principles and practices as part of the Chartered Institute of Marketing (UK) curriculum. Gained foundational knowledge in various aspects of marketing.

Strathmore University

Bachelor of Commerce, Commerce

Earned a Bachelor of Commerce degree from Strathmore University, developing a strong understanding of business principles and practices. Focused on core commercial subjects relevant to the modern business environment.