Open to opportunities

CHUKWUEMEKA MADUAKO

@chukwuemekamaduako

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IT support and customer service specialist delivering reliable remote technical assistance.

Nigeria

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What I'm looking for

I am seeking a role providing remote or on-site IT support and customer service where I can apply troubleshooting, CRM and administrative skills, mentor teams, and improve support processes.

I am an IT support and customer service specialist with a BSc in Applied Information Technology and over 10 years of hands-on experience providing remote troubleshooting, client communication, and administrative coordination. I focus on delivering efficient, client-centered support across platforms and tools.

My background includes freelance virtual tutoring and technical support for international clients, plus leadership roles coordinating teams, events, and administrative operations within community organizations. I consistently maintain accurate digital and physical records while optimizing processes to improve service delivery.

I bring strong proficiency in Microsoft Office, CRM tools, cross-platform troubleshooting, and team training, backed by certifications such as CyberArk Certified Trustee. I am motivated to join organizations that value dependable support, clear communication, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Sixthkey Sound

Jan 2014 - Present (11 years 9 months)

Delivered personalised virtual tutoring and cross-platform technical support to international clients, coordinated lesson schedules, tracked student progress, and maintained strong client relationships over 10+ years.

Remote Support Client Communication CRM Tools Microsoft Office Troubleshooting Scheduling

Ministry Assistant & Team Coordinator

New Impact Community Church

May 2024 - Aug 2025 (1 year 3 months)

Managed scheduling, correspondence, and member-facing enquiries while coordinating weekly events and training team members to ensure smooth operations and accurate administrative records.

Scheduling Event Coordination Member Support Documentation Management Conflict Management

Assistant Director

City of David Church

Jan 2003 - Dec 2014 (11 years 11 months)

Assisted in managing a team of 30+ for services and events, organised schedules and rehearsals, mentored team members, and liaised with leadership and guests to improve operational readiness and experience.