Open to opportunities

Harrison Adegbemle

@harrisonadegbemle

Message

Customer-focused technical support specialist with 5+ years in service and IT assistance.

Nigeria

Message

What I'm looking for

I seek a customer-facing technical support role where I can apply troubleshooting skills, improve service delivery, mentor staff, and grow within a collaborative, service-oriented team.

I am a reliable customer service and technical support professional with over five years of combined experience across customer service, healthcare support, and IT assistance. I hold a Diploma in Computer Engineering and CompTIA A+ certification, which underpin my hands-on troubleshooting and systems knowledge.

My background includes frontline customer support roles where I resolved inquiries, processed orders, and maintained accurate customer records while using CRM tools such as Zendesk. I have also supported training and documentation efforts to improve service delivery and knowledge transfer.

In program and monitoring roles, I implemented monitoring systems, conducted data quality assessments, and trained staff in data collection and monitoring procedures, contributing to reporting accuracy and better project outcomes. I have supervised field operations, applied problem-solving and leadership skills, and managed administrative duties.

I combine strong communication, time management, and technical troubleshooting skills to enhance customer satisfaction and operational efficiency. I seek to bring dependable support, clear documentation practices, and continuous service improvements to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Itech Vocational Charities

Jan 2024 - Present (2 years 1 month)

Assisted clients with inquiries, complaints, and technical issues across multiple channels and provided basic hardware/software troubleshooting while maintaining accurate service logs and supporting training activities.

Customer Support Technical Troubleshooting Live Chat Email Support Zendesk IT Systems Documentation Time Management

Program/M&E Officer

CODEVOWIN

Nov 2018 - Jul 2021 (2 years 8 months)

Implemented monitoring systems and tools, conducted data quality assessments, supported reporting accuracy, and trained staff in data collection and monitoring procedures for the Global Fund program.

Monitoring & Evaluation Data Quality Reporting Training Data Management Scheduling Administrative Support

Customer Service Representative

PZ Cussons

May 2014 - Apr 2017 (2 years 11 months)

Maintained professional customer relations, responded to inquiries and resolved complaints promptly, processed orders and maintained accurate customer records while coordinating with internal departments.

Customer Service Complaint Resolution Order Processing CRM Record keeping Communication Time Management

Field Supervisor

International Institute of Tropical Agriculture

Jan 2011 - Apr 2012 (1 year 3 months)

Supervised field operations, monitored employee performance, provided feedback to resolve issues, and applied problem-solving and leadership to improve project execution and productivity.