Open to opportunities

Sobande Olujide

@sobandeolujide

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Client-focused IT support professional delivering solutions and exceptional service.

Nigeria

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What I'm looking for

I seek a client-focused IT or support role where I can apply technical troubleshooting, EHR/telehealth experience, and strong communication to improve service delivery and client satisfaction.

I am a results-oriented client service and IT support professional with over 10 years of cross-sector experience in consultancy, manufacturing, education, and healthcare support. I combine strong customer-relationship skills with hands-on system administration to resolve issues quickly and improve operational efficiency.

I have led technical support both on-site and remotely, managed electronic health records and telehealth workflows, and coordinated client relationships that drove satisfaction and revenue growth. My strengths include complaint resolution, scheduling and calendar planning, advanced MS Office proficiency, and confidentiality in handling sensitive information.

I bring a solution-driven mindset, excellent communication, and a commitment to timely, professional service delivery. I seek roles where I can apply technical skills and client-management experience to streamline processes and enhance user experience.

Experience

Work history, roles, and key accomplishments

Current

Client Service Executive

Current

Emmiable Brooks Properties & Investments

Jan 2022 - Present (4 years 1 month)

Built and maintained client relationships, coordinated meetings and inquiries, and developed client databases and sourcing strategies that increased client satisfaction and contributed to revenue growth.

Client Relationship Management Customer Service Lead Generation CRM Scheduling Database Management Sales Support

Medical Virtual Assistant

Altera Health

Aug 2025 - Oct 2025 (2 months)

Managed patient communications, scheduled appointments and maintained accurate EHRs in HIPAA-compliant workflows, supporting telehealth sessions and provider calendars to improve administrative efficiency.

EHR Patient Scheduling HIPAA Telehealth Data Entry Calendar Management Confidentiality

IT Support, Sales & Client Service

Next Generation Technology Ltd

Jan 2020 - Dec 2022 (2 years 11 months)

Provided on-site and off-site technical support, pre- and post-sales assistance, and project supervision while managing inventory documentation and client negotiations to improve service delivery.

Technical Support Customer Service Sales Support Project supervision Inventory Management Troubleshooting Documentation

NYSC IT Support Instructor

Iloffa Grammar School

Jan 2019 - Dec 2020 (1 year 11 months)

Maintained school computer hardware and software, troubleshot technical issues, and taught senior students computer studies to enhance digital literacy.

Troubleshooting Teaching Technical Support

IT Officer

Global Plus Publishing

Jan 2015 - Dec 2016 (1 year 11 months)

Maintained computer systems and network devices, installed and configured hardware and software, troubleshot system issues, and managed user accounts and official email services to ensure operational continuity.

System Administration Email Operations Technical Support

Computer Technician

Allsorts Computers

Jan 2010 - Dec 2011 (1 year 11 months)

Repaired computing devices and served as the first point of contact for customers, delivering technical fixes and device supply services to meet client needs.

Diagnostics Customer Support Troubleshooting Technical Sales Client Communication

Live-in Carer

Private Family

Jan 2009 - Dec 2010 (1 year 11 months)

Provided personal care, companionship, transportation to appointments, and assistance with household and administrative tasks while handling confidential responsibilities.

Personal Care Confidentiality Administrative Support