Open to opportunities

Chuksy Madu

@chuksymadu

Message

I grow revenue, strengthen client relationships, and keep remote operations running smoothly.

Nigeria

Message

What I'm looking for

I'm looking for remote opportunities in virtual assistance, executive support, customer support, operations, business development, CRM management, and project coordination, where I can improve customer experiences, strengthen relationships, and support business growth.

I've led business development at OPay Digital Banking, increasing year-over-year revenue by 59%, closing $5M+ in contracts, and supporting entry into three new regions. At Fidelity Bank, I managed relationships for 67+ key clients, improving retention by 73% and generating approximately $500K in additional annual revenue through upselling.

I'm also experienced in remote executive and administrative support, coordinating 100+ monthly appointments without scheduling conflicts and managing calendars for multiple executives. I bring hands-on customer support, CRM, reporting, research, stakeholder coordination, and operations experience using Salesforce, Zoho CRM, HubSpot, Zendesk, Intercom, Google Workspace, Trello, and Asana.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Development Manager

Current

OPay Digital Banking

May 2018 - Present (8 years 3 months)

Lead remote business development initiatives focused on market expansion, revenue growth, strategic partnerships, and customer acquisition. Increased company revenue by 59% year-over-year and closed high-value contracts worth $5M+.

Business Development Strategic Partnerships Market Expansion Revenue Growth Customer Acquisition Team Leadership Stakeholder Management CRM

Merchant Business Development Executive

Fidelity Bank PLC

Nov 2024 - Dec 2025 (1 year 1 month)

Managed merchant acquisition activities, onboarded merchant customers, and provided after-sales support. Consistently met and exceeded merchant acquisition and transaction growth targets.

Merchant Acquisition Customer Relationship Management Compliance Reporting After Sales Support

Cybersecurity Security Analyst Job Simulation

Tata Consultancy Services

Oct 2025 - Oct 2025 (0 months)

Completed a cybersecurity job simulation involving Identity and Access Management (IAM). Developed knowledge of IAM principles and cybersecurity best practices.

Identity Management Cybersecurity Documentation

Relationship Manager

Fidelity Bank PLC

Nov 2023 - Nov 2024 (1 year)

Managed relationships with a portfolio of 67+ key clients, providing personalized support and maintaining high service standards. Increased client retention by 73% and generated approximately $500K in additional annual revenue.

Upselling Cross Selling Customer Retention problem resolution Account Management Customer Relationship Management

Virtual Assistant

Fidelity Bank PLC

Dec 2022 - Nov 2023 (11 months)

Managed calendars, appointments, schedules, and administrative tasks for remote teams and business stakeholders. Coordinated 100+ appointments monthly with zero scheduling conflicts.

Calendar Management Appointment Scheduling Administrative Support Google Workspace Trello Asana Task Management

Customer Service Specialist

Mercatura School of Technology

Jan 2018 - Feb 2021 (3 years 1 month)

Provided high-level administrative and executive support, including calendar management, scheduling, meeting coordination, and travel arrangements. Managed calendars for 3-5 executives with zero scheduling conflicts.

Calendar Management Scheduling Meeting Coordination Travel Arrangements Administrative Support Expense Reporting