Open to opportunities

Roseline Jackson

@roselinejackson

Message

Customer Success and Business Development leader growing revenue through structured, AI-enabled client journeys.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own the client lifecycle end-to-end, build partnerships, and drive measurable pipeline and retention—using CRM rigor and AI-enabled workflows to create clear communication and repeatable results.

I am a Customer Success, Business Development, and Operations professional with over four years of experience working across US and UK markets. I’ve built a track record of growing merchant bases, closing enterprise clients, and managing multi-stakeholder partnerships while keeping remote operations running smoothly.

I own the full client lifecycle—from first outreach to long-term retention—and I consistently use CRM systems and AI powered workflows to work faster and communicate more clearly. In my most recent role, I led vendor acquisition and partnership outreach end-to-end, improving outreach efficiency with AI tools; across roles, I generated a $500K pipeline, closed 15+ enterprise clients, grew a merchant base by 220%, and improved retention by 25% through structured communication and follow-up.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Project Manager

Nourish And Bloom Market

Dec 2023 - Jun 2025 (1 year 6 months)

Provided direct executive support including calendar management, inbox coordination, and reporting while supporting leadership decision-making with research and strategy briefs. Coordinated virtual conferences with 500+ participants and improved workflow organization using structured project management and AI-assisted documentation.

Executive Support Calendar Management Inbox Management Project Management Reporting Workflow Management

Business Development Manager

Brandlistry

Aug 2024 - Mar 2025 (7 months)

Led vendor acquisition and partnership outreach from initial contact through onboarding, managing the full business development pipeline. Leveraged AI tools to improve outreach efficiency, reduce manual effort, and support cross-team stakeholder reporting.

Lead Sourcing Partnership Outreach Pipeline Management Vendor Onboarding AI Assisted Outreach Campaign Execution Cross Functional Communication

Customer Success Manager

VoicCom

Jan 2023 - Dec 2024 (1 year 11 months)

Generated a $500K pipeline through targeted outbound campaigns and closed 15+ enterprise clients across multiple sectors. Improved response rates by 40% using CRM automation and optimized messaging, while streamlining lead tracking for better forecast accuracy.

Pipeline Generation CRM Automation & Customer Success Sales Operations

Sales & Customer Success Manager

Opay

Jan 2021 - Dec 2022 (1 year 11 months)

Grew the merchant base by 220%, onboarding 1,500+ businesses and driving quarter-over-quarter increases in transaction volume. Improved client retention by 25% through structured communication and follow-up processes and mentored the SDR team to support pipeline development.

Merchant Onboarding Customer Retention Pipeline Development Client Communication Sales Leadership

Virtual Assistant

Belt Africa

Feb 2021 - Nov 2021 (9 months)

Supported lead generation activities and managed scheduling for senior team members while maintaining accurate CRM records. Improved task tracking workflows to increase team accountability and output.

Lead Generation Scheduling CRM Administrative Support Process Improvement Remote Collaboration Team Accountability