Open to opportunities

Chughtai Fajar

@chughtaifajar

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Versatile HR and operations professional with data analysis skills and proven cost-saving impact.

Pakistan

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What I'm looking for

I seek a role that leverages HR and operations experience with analytics—focused on process improvement, team development, and measurable operational impact.

I am a versatile professional combining HR, customer support, and operations management experience with formal study in Business Analytics. At VIBE GYM I reduced operational costs by 20% and improved workflow efficiency by 25% while leading daily operations.

Previously I managed recruitment, onboarding, and HR policy implementation at Trivia Trucking to boost productivity and retention and optimized workforce scheduling for dispatch efficiency. I also handled customer inquiries and support workflows as a Customer Support Specialist at VI VIRIDAS, improving satisfaction and loyalty.

I am pursuing a Bachelor of Science in Business Analytics at the University of Lahore with a focus on Advanced Manufacturing and a thesis on innovations in sustainable engineering practices. I hold an Intermediate Diploma in Culinary Arts and certifications from the Chefs Association of Pakistan and IBM Data Analytics.

My toolkit includes Excel, SQL, HR and CRM tools, project management, and structural analysis, and I bring cross-functional experience, operational discipline, and a data-informed approach to improving processes and team performance.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Vibe Gym

Jan 2023 - Present (2 years 11 months)

Reduced operational costs by 20% through efficient planning and improved workflow efficiency by 25% while leading the team to ensure smooth, on-time daily operations.

Operations Management Process Improvement Team Leadership Scheduling KPI Tracking Project Management Excel

HR Manager

Trivia Trucking

Mar 2021 - Dec 2022 (1 year 9 months)

Managed recruitment and onboarding to ensure timely staffing, implemented HR policies that improved productivity and retention, and oversaw workforce scheduling and compliance to optimize dispatch efficiency.

Recruitment Onboarding HR Policies Compliance Employee Retention HRIS Performance Management

HR Manager

Trivia Trucking

Mar 2021 - Dec 2022 (1 year 9 months)

Managed recruitment and onboarding to ensure timely staffing, implemented HR policies that improved productivity and retention, and oversaw scheduling and compliance to optimize dispatch efficiency.

Recruitment Onboarding HR Policy Employee Retention Workforce Scheduling Compliance Performance Management

Customer Support Specialist

Vi Viridas

Feb 2020 - Jan 2021 (11 months)

Resolved customer inquiries and managed support tickets to maintain high satisfaction levels, streamlined response workflows, and provided product guidance to enhance customer loyalty.

Customer Support Ticketing Systems Workflow Optimization Product Support CRM Communication

Customer Support Specialist

Vi Viridas

Feb 2020 - Jan 2021 (11 months)

Resolved customer inquiries and managed support tickets, streamlined response workflows, and provided product guidance to enhance customer experience and loyalty.

Customer Support Ticketing Systems Troubleshooting Customer Satisfaction Workflow Optimization Product Guidance Communication

Assistant Manager

Vibe Gym

Reduced operational costs by 20% through efficient planning and improved workflow efficiency by 25%, while leading the team to ensure smooth, on-time daily operations.

Operations Management Process Improvement Cost Reduction Team Leadership Scheduling KPI Monitoring Workflow Optimization

Education

Degrees, certifications, and relevant coursework

University of Lahore

Bachelor of Science, Business Analytics

2023 -

Pursuing a Bachelor of Science in Business Analytics with a specialization in Advanced Manufacturing; thesis on innovations in sustainable engineering practices.