Open to opportunities

Shams Ali Hasnani

@shamsalihasnani

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HR & Operations leader and data analyst helping teams streamline workflows with accurate reporting and onboarding.

Pakistan

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What I'm looking for

I’m looking for remote data entry or HR operations work where accuracy, clear reporting, and process improvement matter. I enjoy supporting leadership, managing records in Google Sheets/Excel, and working independently in US/UK/Canada-focused teams.

I’m an HR & Operations professional and data analyst with 10+ years of progressive experience across HR administration, operations, record keeping, and customer-facing coordination. I’m known for managing the employee lifecycle end-to-end, improving processes, and producing accurate reports that help leadership make decisions.

Most recently, I’ve been working as an Operations Specialist (Remote), handling executive calendars, daily operational records in Google Sheets, and client communication on behalf of senior management. I actively coordinate meetings, calls, and key business tasks while serving as a reliable problem-solver for day-to-day operations.

Previously, as an Assistant Manager – Admin & HR, I led recruitment, onboarding, training, performance evaluations, and HR reporting—while also supporting disciplinary actions in line with policy. I’ve also developed HR policies, resolved employee conflicts, managed operational costs and inventory, and brought a customer-first mindset from my sales and relationship roles.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

SYKS Group

Jan 2025 - Present (1 year 5 months)

Managed executive calendars and scheduling for company owners, maintaining zero scheduling conflicts. Maintained daily operational records in Google Sheets and handled client communications as point of contact for business operations issues.

Google Sheets Data Entry Operations Management Client Communication Calendar Management Record keeping Process Coordination Virtual Assistance

Current

Founder & CEO

Current

Samaira's Kitchen

Aug 2017 - Present (8 years 10 months)

Established and managed a food delivery business serving 100+ households daily in Karachi. Owned business development, digital marketing, customer acquisition, and day-to-day operations management.

Business Development Digital Marketing Customer Acquisition Operations Management Customer Relationship Management Sales Data Analysis Scheduling

Assistant Manager (Admin & HR)

Optimizia

Aug 2021 - Aug 2024 (3 years)

Led end-to-end recruitment, onboarding, and training while coordinating day-to-day departmental workflows. Prepared performance and HR reports, supported disciplinary actions, managed employee records (payroll, benefits, health insurance, retirement), and developed HR policies and training seminars.

Recruitment Onboarding HR & Administration Performance Management Policy Development Google Sheets Report Writing Conflict Resolution Training

Manager – Corporate Sales

Kam Kaj

Feb 2021 - Jul 2021 (5 months)

Managed a sales team by setting objectives, monitoring daily performance, and delivering a strategic sales plan to expand the customer base. Generated leads, built client relationships, handled month-end/year-end processes, and hired, trained, and coached sales representatives.

Sales Leadership Sales Strategy Lead Generation Client Relationship Management Performance Monitoring Strategic Planning Forecasting

Pre-Sales Lead

Unboxx Technologies LLC

Dec 2020 - Jun 2021 (6 months)

Developed sales strategies and created product/service presentations for the sales team. Coordinated demand-generation activities such as trade shows and customer workshops, and translated customer needs into aligned product recommendations.

Pre Sales Sales Strategy Product Presentations Demand Generation Trade Shows Solution Recommendation Client Engagement

Operations Manager

Clean and Clean

Jul 2017 - Jun 2020 (2 years 11 months)

Developed, implemented, and reviewed operational policies and procedures. Oversaw budgeting, reporting, planning, auditing, compliance, and partnered with external organizations to support strategic goals.

Operations Management Policy Development Budgeting Reporting Auditing & Compliance Strategic Planning Stakeholder Management Process Improvement

Relationship Executive

Tcs Pvt. Ltd.

Jun 2016 - Jul 2017 (1 year 1 month)

Built and maintained long-term client relationships and resolved customer issues promptly. Identified cross-selling opportunities and supported brand image strategies.

Client Relationship Management Customer Support Cross Selling Relationship Building Sales Support Customer Retention Reporting

Sales Officer

Jubilee Life Insurance Limited

Nov 2012 - Dec 2015 (3 years 1 month)

Developed client acquisition strategies and managed a growing insurance client portfolio. Educated clients on insurance products, performed policy risk assessments, maintained client records and monthly reports, and was awarded Best Sales Target & Convention Winner (June 2015).

Insurance Sales Client Acquisition Client Management Risk Assessment Record keeping Report Writing Sales Targets

Pharmacy Technician

South City Hospital

Dec 2009 - Oct 2012 (2 years 10 months)

Performed accuracy checks for dispensed prescriptions and counseled patients on medication use. Maintained patient records, organized repeat prescriptions, processed invoices, and entered dispensed transactions into the pharmacy computer system.

Data Entry Invoice Processing Record keeping Pharmacy Systems