Open to opportunities

Ahmed67 User

@ahmed67user

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Dynamic customer support specialist with expertise in client retention.

Pakistan

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What I'm looking for

I am looking for a role in a forward-thinking organization that values strategic customer relations and offers opportunities for professional growth.

I am an accomplished Customer Support Specialist and Virtual Assistant with over 2 years of experience in enhancing customer satisfaction and optimizing workflows. My expertise lies in utilizing CRM systems and data analytics to streamline operations and boost client engagement. I have a proven track record of driving client retention and improving operational efficiency through innovative problem-solving.

In my recent role at Super Data Science, I achieved a 90% resolution rate for customer inquiries within 24 hours, which directly increased customer retention by 25%. I also led the integration of a new CRM system, improving workflow efficiency by 40%. My commitment to delivering exceptional customer service has consistently resulted in high satisfaction rates and improved user experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Halal Meals

Jan 2024 - Dec 2024 (11 months)

Designed and implemented customer retention strategies that boosted repeat purchase rates by 18%. Maintained a 98% customer satisfaction rate through effective technical support and sales assistance.

Customer Retention CRM Management Technical Support Workflow Optimization

Data Entry Specialist & Virtual Assistant

Data Miners

Sep 2023 - Jan 2024 (4 months)

Conducted lead generation and online research, adding over 500 quality leads monthly. Increased Instagram engagement by 35% through tailored content and analytics. Provided CRM support to ensure seamless operations.

Lead Generation CRM Data Management Marketing Campaigns

Customer Support Representative

Super Data Science

Jan 2023 - Sep 2023 (8 months)

Achieved a 90% resolution rate for customer inquiries within 24 hours, increasing customer retention by 25%. Led the integration of a new CRM system, improving workflow efficiency by 40%. Provided proactive technical support, resulting in a significant reduction in customer complaints.

Customer Service CRM Management Technical Support Email Campaigns Data Analytics

Education

Degrees, certifications, and relevant coursework

Islamia University of Bahawalpur

Bachelor's, Computer Science

2023 - 2027

Pursuing a Bachelor's in Computer Science with relevant coursework including Data Structures, CRM Systems, Machine Learning, Artificial Intelligence, and Business Analytics.

Army Public School and Colleges

High School Diploma, General Education

2008 - 2023

Activities and societies: Participated in multiple Model United Nations conferences, focusing on diplomacy, negotiation, and public speaking.

Completed education from Playgroup to High School, actively participating in Model United Nations conferences and earning awards for outstanding delegate and chair performance.