Lesedi Malatsi
@lessdays
I am energetic, patient snd passionate about life.
What I'm looking for
I am a former tech professional with a passion for technology, languages, and creative problem-solving. Over the years, I have developed a strong ability to turn challenges into opportunities, particularly in marketing and customer service. I thrive in dynamic environments where I can use my skills to enhance customer experiences and drive business growth.
Traveling has broadened my perspective, allowing me to understand diverse cultures and connect with people on a deeper level. This has also strengthened my communication skills, making me adaptable in any industry. I enjoy helping people, whether by providing innovative solutions, improving customer satisfaction, or offering strategic insights that create a positive impact.
As a family-oriented person, I value teamwork, cultural appreciation, and strong relationships. These qualities reflect in my professional approach—whether collaborating with colleagues or engaging with customers.
My strengths lie in marketing, customer service, and problem-solving, and I am always eager to bring fresh ideas to the table. I am looking for opportunities with forward-thinking companies that appreciate innovation, creativity, and a customer-first mindset. With my ability to adapt, strategize, and execute, I am confident in my ability to contribute meaningfully to any organization.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
LDG Reliance
May 2022 - Present (3 years 2 months)
As a Remote Customer Service Representative, I handle complex customer queries and maintain strong customer relationships. I manage live interactions through phone, chat, and email, fielding approximately 30 calls per day while evaluating service quality and performance metrics.
Online Marketing Specialist
N/A
Jan 2023 - Jan 2024 (1 year)
In my role as an Online Marketing Specialist, I focused on email outreach, social media engagement, and networking to identify potential leads. I collaborated closely with the sales team to provide relevant information and support.
Helpdesk Support
Nashua Mobile
Nov 2007 - Oct 2011 (3 years 11 months)
Provided technical support for mobile devices and accessories, troubleshooting hardware and software issues for international clients. I ensured customer satisfaction through effective problem resolution and support.
Project Coordinator/Manager
Tefo Development Services
Oct 2005 - Dec 2005 (2 months)
Managed projects by negotiating deals with suppliers and providing customer service to government and private sectors. Responsibilities included project planning, execution, and data analysis.
Education
Degrees, certifications, and relevant coursework
University of South Africa
National Diploma, Information Technology
2008 - 2009
Completed coursework in Information Technology, focusing on Information Systems, Software Development, Database Programming, and Business Analysis.
Tshwane University of Technology
Certification, Business Analysis
Pursued a Business Analysis Certification, emphasizing Business Analysis and specification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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