Danielle McDermott
@daniellemcdermott
I drive enterprise SaaS adoption, retention, renewals, and expansion across multimillion-dollar customer portfolios.
United StatesWhat I'm looking for
I've managed enterprise SaaS portfolios at Listrak and Oracle, driving adoption, renewals, expansion, and executive stakeholder relationships. At Listrak, I managed 15–20 enterprise customers representing $3M–$5M ARR while achieving 99% retention.
I recovered two at-risk accounts protecting $1.2M ARR, reduced churn from 18% to 3%, and increased revenue 27%. I led executive business reviews, strategic planning, integrations, analytics, and renewal conversations.
Most recently, I support AI-enabled client initiatives at Golden Communications, partnering cross-functionally to improve client outcomes and adoption while maintaining 100% retention.
My background also includes business analysis, CRM consulting, integrated marketing, enterprise digital strategy, and leading six customer success managers. I bring a practical, customer-focused approach to turning complex client needs into durable growth.
Experience
Work history, roles, and key accomplishments
AI Client Success Manager
Golden Communications
Apr 2026 - Present (4 months)
Supported AI-enabled client initiatives and strategic customer success engagements, achieving 100% retention. Partnered with cross-functional teams to leverage AI and develop tools to improve client outcomes and adoption.
Business Analyst
InfoWerks Data Services
Nov 2025 - Apr 2026 (5 months)
Led business analysis, requirements gathering, process documentation, and stakeholder collaboration.
Senior Enterprise Account Manager
Listrak
Aug 2020 - May 2025 (4 years 9 months)
Managed 15-20 enterprise customers representing $3M-$5M ARR with 99% retention. Recovered two at-risk accounts protecting $1.2M ARR, reduced churn from 18% to 3%, and increased revenue by 27%.
Strategic Account Director
Lister Digital
Mar 2019 - Aug 2020 (1 year 5 months)
Directed enterprise digital strategy and account growth.
Director, Account Management
Shaw + Scott
Mar 2018 - Mar 2019 (1 year)
Owned strategic customer relationships and delivery.
CRM & Customer Success Consultant
McDermott Marketing Consulting
Jan 2016 - Mar 2018 (2 years 2 months)
Provided consulting services including managing the AT&T 'It Can Wait' campaign.
Account Director
Rauxa
Feb 2015 - Nov 2016 (1 year 9 months)
Managed integrated marketing and enterprise client relationships.
Managed a $5M enterprise portfolio with 100% renewal performance and led a team of six CSMs.
Education
Degrees, certifications, and relevant coursework
University of California, Irvine
Bachelor of Arts, Psychology & Social Behavior
Earned a Bachelor of Arts in Psychology & Social Behavior and a Bachelor of Arts in Criminology, Law & Society.
University of California, Irvine
Bachelor of Arts, Criminology, Law & Society
Earned a Bachelor of Arts in Criminology, Law & Society.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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