Open to opportunities

Chris Toyn

@christoyn

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Experienced CRM consultant with a focus on data-driven marketing strategies.

United Kingdom

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a dedicated CRM consultant with extensive experience in sales, customer service, and data management. My journey has been marked by a commitment to excellence, as evidenced by numerous sales awards and certifications, including being HubSpot Certified. I thrive in dynamic environments, leveraging my skills in SQL, PHP, and various CRM platforms to drive business growth and enhance customer experiences.

Throughout my career, I have successfully managed CRM systems for multiple organizations, implementing strategies that improve lead generation and conversion rates. My role as a Database Marketing Manager involved collaborating with marketing teams to optimize campaigns across digital channels, ensuring data integrity and quality throughout the customer lifecycle. I am passionate about using data analytics to inform decision-making and drive marketing effectiveness.

As a fast learner and self-taught professional, I continuously seek opportunities to expand my knowledge and skills. I am eager to contribute my expertise in CRM systems and data analysis to a forward-thinking organization that values innovation and customer-centric strategies.

Experience

Work history, roles, and key accomplishments

Current

Freelance CRM Consultant

Current

Self Employed

Feb 2020 - Present (5 years 4 months)

Providing consultancy services for HubSpot, Zoho, and Pipedrive CRM systems. Responsibilities include creating workflows, managing integrations, and training staff on CRM modules.

HubSpot Zoho Pipedrive CRM Email Marketing Data Management Staff Training Workflow Automation

CRM Database Marketing Manager

Retirement Solutions

Feb 2022 - Jul 2022 (5 months)

Managed CRM integration and marketing campaigns, focusing on lead generation and customer data management to enhance sales lifecycles.

CRM Management Marketing Campaigns Data Analysis Customer Journey Mapping ROI Analysis Sales Lifecycle Digital Marketing Team Collaboration Project Management

Data Manager

LHM Medical

Feb 2021 - Feb 2022 (1 year)

Responsible for CRM training, data analysis, and marketing campaign implementation, while ensuring GDPR compliance and data accuracy.

Data Analysis CRM GDPR Compliance Marketing Campaigns Technical Support Data Reporting Performance Analysis

Data Manager & Marketing Manager

Skills People Group

Oct 2017 - Feb 2021 (3 years 4 months)

Oversaw data management and marketing strategies, ensuring compliance with GDPR and optimizing CRM systems for sales reporting.

Data Management GDPR Compliance SQL Marketing Strategies CRM Team Collaboration Systems

Training Advisor

Skills People Group

Mar 2017 - Oct 2017 (7 months)

Engaged with clients to promote training courses and maintained the marketing database, ensuring accurate records and effective communication.

Client Engagement Sales Process Communication Skills Team Collaboration Documentation Customer Service Data Entry Event Coordination

Pension Consultant

Financial Help UK

Feb 2016 - Mar 2017 (1 year 1 month)

Provided pension advice to clients, ensuring compliance with regulations and facilitating appointments with financial advisors.

Client Communication Objection Handling Compliance Data Management Customer Service Financial Advice

Employer Engagement Officer

CTs Training

Oct 2012 - Feb 2016 (3 years 4 months)

Developed relationships with employers to promote apprenticeship programs and assisted learners in securing job placements.

Apprenticeship Employment Stakeholder Engagement Communication Skills Data Management

Debt Negotiator

Money & More

Feb 2011 - Oct 2012 (1 year 8 months)

Assisted clients in managing debts through effective communication and negotiation, ensuring a positive customer experience.

Client Communication Negotiation Customer Experience Compliance Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Garston Manor School

GCSE, General Education

Completed GCSEs with a focus on core subjects including English, Maths, and Science, achieving a range of grades that demonstrate a solid academic foundation.

Chesterfield College

NVQ Level 2, Automotive Engineering

Grade: Distinction

Achieved a City & Guilds NVQ Level 2 in Light Motor Vehicle Repair & Maintenance with Distinction, showcasing practical skills and knowledge in automotive repair.