Penny Duckworth
@pennyduckworth
Experienced warranty administrator and AR/AP specialist delivering accurate claims processing and exceptional customer service.
United StatesWhat I'm looking for
I am a Warranty Administrator with over 20 years of experience in accounts receivable/accounts payable, warranty claims processing, reconciliations, and customer service. I have a proven track record of learning quickly, earning promotions, and improving operational processes.
I specialize in coding, processing, and receiving payment for automotive warranty repair claims for multiple dealers and manufacturers, with certifications and hands-on experience in GM, Hyundai, and Kia warranty programs.
My roles have included verifying payments and adjustment postings to accounting schedules, converting paper filing systems to electronic records, assisting cashiers and switchboard duties, and supporting management with compliance and administrative tasks.
I bring a self-driven work ethic, strong customer-service orientation, and collaborative approach to teams. I seek to apply my deep warranty and AR/AP knowledge to improve accuracy, efficiency, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Warranty Administrator
Automotive Warranty Network
Mar 2022 - Present (3 years 7 months)
Coded and processed warranty claims for multiple dealers and manufacturers, verified payments and adjustments, and maintained accounting schedules; specialized in GM, Hyundai, and Kia.
Warranty Administrator
Penny Duckworth
Aug 2011 - Present (14 years 2 months)
Experienced Warranty Administrator with 20+ years handling warranty claim coding, processing, and payment reconciliation for multiple manufacturers including GM, Hyundai, and Kia; improved claim accuracy and accounting postings.
Warranty Administrator
Izmo Cars / Frog Data
Sep 2023 - May 2024 (8 months)
Processed automotive warranty repair claims and verified payments and adjustments for multiple dealers and manufacturers; specialized in GM, Hyundai, and Kia claim processing.
Warranty Administrator
TBF Enterprises
Dec 2019 - Mar 2021 (1 year 3 months)
Handled coding, processing, and payment receipt for automotive warranty repair claims across multiple manufacturers, with focus on accurate posting to accounting schedules.
Warranty Administrator
Serra Chevrolet
Aug 2006 - Feb 2011 (4 years 6 months)
Processed all dealership warranty claims, supported cashiering and phone operations, converted paper files to electronic records, and maintained customer relationships resulting in repeat business.
Education
Degrees, certifications, and relevant coursework
Gibson County High School
High School Diploma, General Education
1990 - 1994
High school diploma earned at Gibson County High School in Dyer, Tennessee, completed in May 1994.
Availability
Location
United StatesAuthorized to work in
Job categories
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