I am a dedicated customer service professional with a strong focus on team management and customer satisfaction. With 5 years of experience in a demanding call environment, I have developed exceptional communication skills and the ability to address inquiries and resolve problems tactfully and diplomatically. I excel in providing excellent customer care and have a proven track record of delivering high-quality service.
In my role as a Warranty Administrator at Lyle Machinery, I have successfully reconciled warranty receivables, processed warranty paperwork, and provided extended warranty data to sales departments for 3 years. I am skilled in organizing claims paperwork, staying up to date on factory announcements and recalls, and collaborating with fellow team members to manage a large volume of claims. Additionally, I have experience as a Service Advisor, where I enhanced customer satisfaction by providing timely and accurate service recommendations, streamlined appointment scheduling, and maintained detailed records of services performed.
I am proficient in computer skills, including MS Windows and cash management. I am a quick learner and have a strong ability to adapt to new systems and technologies. I am highly organized, customer-focused, and have excellent time management skills. With my exceptional communication skills and dedication to high customer service standards, I am confident in my ability to contribute to any team.
United States
