Christopher Ross
@christopherross1
I bring customer-facing experience and hands-on IT training to help users troubleshoot systems and stay productive.
United StatesWhat I'm looking for
I'm transitioning into IT with hands-on training in help desk support, computer networking, system administration, cybersecurity fundamentals, and a Google IT Support Professional Certificate. I'm completing a B.S. in Information Systems at National University.
Across mortgage lending, claims, security, sales, and U.S. Army service, I've supported clients in fast-paced, high-pressure settings through clear communication, troubleshooting, documentation, and dependable follow-through. I'm ready to improve IT systems, enhance user satisfaction, and grow with each new challenge.
Experience
Work history, roles, and key accomplishments
Affiliate Partner
Lexington Capital Holdings
Mar 2026 - Present (8 months)
Assisting businesses get the capital to keep their business running and meet the needs of their clients.
Building and maintaining relationships with investors and syndications to get funding for the next project or investment.
Mortgage Loan Officer
Pheonix Mortgage
Jul 2024 - Feb 2026 (1 year 7 months)
• Conduct client meetings to evaluate financial backgrounds and recommend mortgage options
• Research and interview clients to gather financial information for mortgage plans
• Process applications by collecting and verifying financial documents and resolving issues
• Maintain communication with clients throughout the process, providing updates and answering questions
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Worked as Claims Adjuster at Kemper.
Insurance Sales Agent
Benefytt Technologies
Jun 2021 - Mar 2022 (9 months)
Consulting individuals on benefits available to them and enroll in the plan that suits them and their needs. Remaining compliant with all CMS requirements and regulations. Being a source of information for co-workers who need questions answered. Mentoring and coaching co-workers who need that extra help to succeed.
Worked as Independent Agent at Aflac.
Worked as Support staff at Harley-Davidson Motor Company.
Solar Consultant
All American Solar
Feb 2020 - Aug 2020 (6 months)
Worked as Solar Consultant at All American Solar.
Life and health insurance agent 215
Truck driver and equipment operator
DON FACCIOBENE, INC.
Sep 2018 - Jul 2019 (10 months)
Worked as Truck driver and equipment operator at DON FACCIOBENE, INC..
Owner
Ross Real Estate Enterprises Llc
Jun 2016 - Apr 2019 (2 years 10 months)
Buy, renovate, sell
Electrician
ERSG Ltd
May 2018 - Sep 2018 (4 months)
commercial rough in and trim out. Run conduit, set boxes, pull wire, terminate switches lights and receptacles, terminate panels and breakers.
Electrical Apprentice
SINNS & THOMAS ELECTRICAL CONTRACTORS INC
Jun 2017 - May 2018 (11 months)
Underground electrical service and equipment operator
Electrical Apprentice
Facilities Maintenance
Mar 2017 - Jun 2017 (3 months)
Commercial rough-in, trim out, service and maintenance
Electrical Apprentice
National Electric Company
Jan 2017 - Mar 2017 (2 months)
Underground electrical service
Surveyor
RW Berryman Marine Surveyors
Apr 2015 - Jul 2015 (3 months)
Worked as Surveyor at RW Berryman Marine Surveyors.
Truck Driver
PAM Transport
Apr 2014 - Apr 2015 (1 year)
Worked as Truck Driver at PAM Transport.
92G
Education
Degrees, certifications, and relevant coursework
National University
Bachelor of Science - BS, Information Systems
2024 - 2026
SAP
Foundations of Business Analysis
Issued Jun 2025
Introduction to AI
Issued May 2025
Coursera Project Network
Get started with Jira
Issued Jun 2025
Foundations of Project Management
Issued May 2025
Google AI Essentials
Issued Jun 2025
Coursera
Google IT Support Professional Certificate (v2)
Issued May 2025
Maximize Productivity With AI Tools
Issued May 2025
Streamlining Your Work with Microsoft Copilot
Issued May 2025
Google IT Support
Issued May 2025
System Administration and IT Infrastructure Services
Issued May 2025
Operating Systems and You: Becoming a Power User
Issued May 2025
Project Planning: Putting It All Together
Issued May 2025
Project Initiation: Starting a Successful Project
Issued May 2025
Recruiting Foundations (2016)
Issued May 2025
The Bits and Bytes of Computer Networking
Issued May 2025
Technical Support Fundamentals
Issued May 2025
Microsoft
Career Essentials in Generative AI by Microsoft and LinkedIn
Issued May 2025
Learning Microsoft 365 Copilot for Work
Issued May 2025
Generative AI: The Evolution of Thoughtful Online Search
Issued May 2025
What Is Generative AI?
Issued May 2025
ABC Institute
Trade school, Electrical apprenticeship
University of Central Florida
Bachelor of Science (BS), Hospitality Administration/Management
2016 - 2016
Eastern Florida State College
Associate of Arts (A.A.), General Studies
2013 - 2015
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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