James Floyd II

Completed time-sensitive deliveries while maintaining strong customer service and communication.
Managed daily schedules independently using mobile applications, navigation tools, and problem-solving skills to ensure efficient operations.
Maintained reliability and adaptability in a fast-paced environment while pursuing IT and cybersecurity certifications.

Completed time-sensitive deliveries while maintaining strong customer service and communication. Managed daily schedules independently using mobile applications, navigation tools, and problem-solving skills to ensure efficient operations.

Earned CompTIA Security+ and Microsoft Azure Fundamentals certifications, building foundational knowledge in security principles, cloud technologies, and identity management.

Earned Okta Certified Professional certification while developing hands-on knowledge of authentication, access management, and cloud-based identity platforms.

Continuing structured technical training through guided labs and

● Responsible for the review and processing of annuity applications, as well as thoroughly documenting and tracking
work activity in multiple databases in fast paced operations environment.
● Appointed as Subject Matter Expert to assist the New Business Resolution team in achieving overall increase in quality
and productivity through knowledge based development. Guidance includes use of IT applica

Responsible for supporting internal teams and external customers with application and technical support needs. Primary duties involve responding to client questions relating to the operation and content of products and updating and maintaining product and process documentation.
Activities of the Client Care Customer Service Representative include:
providing application support to internal teams

Provided Level 1-2 technical support via phone/email/Lync/deskside/on-call in a Windows XP/7 Environment. Supported over 1200 corporate (internal) Fiserv associates on support issues.
• XP to Windows 7 Migration – Responsible for profiling, encrypting, shipping, and transitioning users from old XP machines to new Windows 7 64 Bit laptops
• Workstation Migration Project – Responsible for end-user s

Provided Level 1-2 internal technical support via phone/email/remote in a Windows XP/7 environment, 25-35 calls a day. Supported over 800 users in the home office and 1500 agents across North America on a variety of support issues.

Resolved internet connection, VOIP, and other Level II helpdesk issues. Answered phones and documenting via Remedy in a call center environment. Identified and supporting customer service related issues

As Bench Tech, handled advanced PC troubleshooting, such as hardware repair, virus/spyware removal, hardware installation, and software installation. Promoted to Field Tech after 3 months and obtained A+ Certification. Performed onsite computer support for residential and business customers in CT/MA. Recommended and performed upgrades, and provided consulting and training services. Participated in

Full Sail’s online Internet Marketing bachelor of science degree program is designed to give its students a practical education in the rapidly progressing world of integrated marketing. It will show you the basic components that are core of any successful marketing plan, while bringing newer online channels into focus.

Completed high school education, graduating in 2004.

Earned a Bachelor of Science in Internet Marketing, focusing on integrated marketing strategies and online channels.

Earned a Bachelor of Science in Internet Marketing, gaining practical knowledge in integrated marketing strategies and online channels.