Jalene Ortiz

Configured and maintained LAN/WAN systems, enhancing network reliability by 30%. Implemented advanced cybersecurity measures and ensured compliance with DoD standards. Led projects for network redundancy and automated communication systems, while mentoring junior team members.

Cultivated client relationships and achieved a 15% increase in repeat business. Streamlined operations using technology, improving efficiency by 20%, and executed targeted marketing campaigns to boost online engagement by 25%.

Resolved customer account issues with a 95% first-call resolution rate. Enhanced team efficiency through training on database systems and improved customer retention by 10% through effective communication.

Diagnosed and repaired advanced diesel systems, reducing vehicle downtime by 20%. Maintained compliance logs and provided excellent customer service, ensuring timely vehicle operations.

Designed and managed a professional business website, improving client accessibility by 30%. Utilized CRM systems for digital marketing, resulting in a 20% increase in client engagement.

Conducted technical repairs on tracked vehicles, achieving a 98% readiness rate. Led teams to improve operational efficiency and implemented safety protocols during maintenance tasks.

Completed high school education with a focus on foundational skills necessary for further academic and professional pursuits.

Activities and societies: Participated in training exercises simulating incident response scenarios to enhance readiness for real-world cybersecurity challenges.

Trained in IT infrastructure, networking fundamentals, and cybersecurity principles, gaining hands-on experience with configuring and troubleshooting networks.