Christopher Lawrence
@christopherlawrence
I resolve technical issues and build digital systems that improve customer experiences.
JamaicaWhat I'm looking for
At Ibex Global, I deliver frontline digital customer support in a high-volume remote BPO environment, using Salesforce CRM to manage cases, customer records, and issue escalations.
I've spent more than eight years troubleshooting mobile, PC, and network systems at Communicase Ltd, maintaining a 95%+ resolution rate and reducing repeat issues by 30% through redesigned diagnostic workflows. I also train junior staff, write technical documentation, and manage inventory and specialised parts sourcing.
Beyond support, I build Wix and HTML/CSS websites, create branding and video assets, and apply AI prompt engineering to automate workflows and generate marketing content.
Experience
Work history, roles, and key accomplishments
Technical Support & Digital Customer Support Specialist
Ibex Global
Jan 2026 - Present (7 months)
Delivers frontline customer support in a high-volume remote BPO environment across repair, networking, and digital operations using Salesforce CRM. Manages customer records and escalates recurring issues to improve resolution workflows.
Education
Degrees, certifications, and relevant coursework
HEART Institute of Jamaica
NCTVET Certification, Data Operations
2011 - 2013
Completed NCTVET Data Operations certification at Level 1 and 2.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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