Open to opportunities

Georgenia Guthrie

@georgeniaguthrie

Message

I resolve customer and technical support issues across phone, chat, SMS, and email.

Jamaica

Message

What I'm looking for

I'm looking for a remote, fast-paced customer or technical support role where I can deliver clear, empathetic service, troubleshoot customer issues, manage multiple channels, and continue developing my skills.

I've delivered customer and technical support at SSG and Ibex Global, resolving account, software, hardware, and general service issues across phone, chat, SMS, and email.

I bring 3+ years of experience providing fast, accurate, empathy-driven support in high-volume environments. I maintain detailed documentation, meet response-time and quality targets, and use clear communication to create positive client experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SSG

Sep 2025 - Nov 2025 (2 months)

Provided multi-channel support to customers via phone, chat, SMS, and email. Responded promptly to inquiries, resolved issues, and maintained detailed documentation of interactions.

Phone Support Chat SMS Support Email Support Customer Relationship Management Technical Troubleshooting Documentation Google Workspace

Education

Degrees, certifications, and relevant coursework

Waterford High School

School Leaving Certificate, General Studies

Activities and societies: Member of school debating team.

Completed high school education with a School Leaving Certificate in January 2020, including CXC subjects in Agricultural Science, Information Technology, and English Language.