Open to opportunities

Kevon Stephenson

@kevonstephenson

Message

I resolve customer issues, troubleshoot technical problems, and identify sales opportunities.

Jamaica

Message

What I'm looking for

I'm looking for a customer support or sales role where I can resolve customer issues, use CRM and troubleshooting skills, contribute to service and sales targets, and deliver a positive customer experience.

I've supported customers at Ibex Global and The Office Gurus, handling high-volume inbound calls, resolving account and product inquiries, and maintaining a positive experience from start to finish.

At Ibex Global, I troubleshot Amazon-related devices and services, provided step-by-step solutions, managed customer cases, and scheduled follow-ups to ensure issues were resolved.

At The Office Gurus, I've used CRM systems to manage tickets and customer interactions while identifying upsell opportunities, meeting service and sales targets, and communicating professionally under pressure.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Representative

The Office Gurus

Aug 2022 - Mar 2026 (3 years 7 months)

Managed inbound customer calls, resolving inquiries and providing product/service support. Utilized CRM systems to track interactions, manage tickets, and ensure timely follow-ups.

Inbound Calls Customer Support Issue Resolution Sales Support CRM Ticket Management Time Management

Customer Support Representative

Ibex Global

Mar 2021 - Jul 2022 (1 year 4 months)

Handled high-volume inbound support calls, assisting customers with technical issues and account inquiries. Troubleshot Amazon-related devices and services, providing step-by-step solutions.

Inbound Calls Customer Support Issue Resolution Technical Troubleshooting Data Entry CRM