Janai Russell

I’m a results-driven customer service and technical support specialist with 2+ years of BPO experience, supporting business owners in fintech and recruitment platforms. I’m at my best resolving technical issues remotely while keeping customers informed and cases well-documented.

In my Clover POS work at Sutherland Global Services, I provided remote technical support for device setup, activation, and troubleshooting. I handled both hardware and software issues—covering updates, connectivity, and device replacement orders—while logging accurate details in CRM systems.

At IBEX Global Solutions, I supported employers through the Indeed campaign by optimizing job listings and assisting with website and career page setup. I managed both inbound and outbound customer support, maintained precise documentation of customer interactions, and helped customers improve how their opportunities appeared to candidates.

I bring a practical, problem-solving approach using SaaS and web platform support, CRM/ticketing workflows, and productivity tools like Microsoft Office and Google Workspace. I’m certified with CSEC & CAPE passes including IT and Communication Studies, and I enjoy turning complex issues into clear next steps for customers.