Janai Russell
@janairussell
Technical support and customer service specialist delivering remote troubleshooting for POS and SaaS.
What I'm looking for
I’m a results-driven customer service and technical support specialist with 2+ years of BPO experience, supporting business owners in fintech and recruitment platforms. I’m at my best resolving technical issues remotely while keeping customers informed and cases well-documented.
In my Clover POS work at Sutherland Global Services, I provided remote technical support for device setup, activation, and troubleshooting. I handled both hardware and software issues—covering updates, connectivity, and device replacement orders—while logging accurate details in CRM systems.
At IBEX Global Solutions, I supported employers through the Indeed campaign by optimizing job listings and assisting with website and career page setup. I managed both inbound and outbound customer support, maintained precise documentation of customer interactions, and helped customers improve how their opportunities appeared to candidates.
I bring a practical, problem-solving approach using SaaS and web platform support, CRM/ticketing workflows, and productivity tools like Microsoft Office and Google Workspace. I’m certified with CSEC & CAPE passes including IT and Communication Studies, and I enjoy turning complex issues into clear next steps for customers.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
IBEX Global Solutions
Assisted employers with optimizing job listings and supported website and career page setup for the Indeed campaign. Provided inbound and outbound customer support while maintaining accurate documentation of customer interactions.
Technical Support Representative
Provided remote technical support for Clover POS systems, assisting with device setup, activation, and troubleshooting. Resolved hardware and software issues, processed device replacement orders, and documented cases in CRM systems.
Education
Degrees, certifications, and relevant coursework
The Enid Bennett High School
Completed Sixth Form studies at The Enid Bennett High School.
St. Jago High School
Attended St. Jago High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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