christopher grace
@christophergrace1
I am a customer service professional with 6+ years in energy and support.
NigeriaWhat I'm looking for
I am a conscientious, results-driven customer service professional with over six years' experience across customer support, sales, and energy service operations. I excel at managing customer queries, maintaining accurate records, and supporting organizational goals in remote and hybrid environments.
At Ikeja Electric I led debt recovery and energy sales activities, improving collections and optimizing billing through data analysis, meter reading, and coordinated enforcement. I hold certifications in Customer Service Excellence, Project Management, and HSE Level 2, and I bring strong communication, time-management, and team-collaboration skills to every role.
Experience
Work history, roles, and key accomplishments
IEDebt Management Officer
Ikeja Electric
Jan 2023 - Present (2 years 7 months)
Manage collection and recovery of outstanding electricity bills, maintain accurate payment records, and coordinate with legal/enforcement units to resolve disputes and escalate unresolved cases.
IEEnergy Sales Representative
Ikeja Electric
Jan 2018 - Jan 2023 (5 years)
Captured new customers and managed tariff reclassification, performed meter reading and bill distribution, and analyzed usage data to support loss detection and billing optimization.
Offline Activation Officer
Tolet.com.ng
Jan 2016 - Jan 2018 (2 years)
Sourced and uploaded property listings with detailed descriptions, scheduled viewings and facilitated lease agreements while liaising between landlords, agents, and clients.
Client Service Officer
Mutual Benefit Assurance Plc
Jan 2015 - Jan 2016 (1 year)
Managed client accounts, developed and executed sales strategies, and conducted business visits to assess needs and close deals, strengthening client relationships.
Secretary
Jilord Table Water
Jan 2014 - Jan 2015 (1 year)
Handled front-desk and administrative duties, maintained filing and data integrity, and coordinated appointments and internal communications to support operations.
Education
Degrees, certifications, and relevant coursework
RURedeemer's University
Bachelor of Arts, History and International Relations
2009 - 2013
Earned a Bachelor of Arts in History and International Relations from Redeemer's University, Ogun State (2009–2013).
Zunic Secondary School
West African Senior School Certificate (WASSCE), General Secondary Education
2002 - 2008
Completed the West African Senior School Certificate Examination (WASSCE) at Zunic Secondary School, Port-Harcourt (2002–2008).
Faith Nursery/Primary School
Primary School Leaving Certificate, Primary Education
1993 - 2002
Obtained the Primary School Leaving Certificate from Faith Nursery/Primary School, Lagos (1993–2002).
Availability
Location
NigeriaAuthorized to work in
Job categories
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