Open to opportunities

Ifeoluwa Yinka

@ifeoluwayinka

Message

I’m a Customer Relations Officer and educator focused on service and impact.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customer relations and office operations, work independently with little or no supervision, and contribute through clear communication, strong organization, and a teaching mindset to achieve organizational goals.

I’m a customer-focused professional with a B.Edu in Educational Management and hands-on experience in field operations and office support. Since March 2020, I’ve worked as a Customer Relations Officer at Ibadan Electricity Distribution Company (PLC), handling meter reading, timely customer bill distribution, and revenue collection activities to support set revenue targets.

I’m also skilled in identifying illegal service connections, addressing meter and billing issues, and clearly communicating sensitive updates like tariff changes and load shedding schedules. Previously, I served as an Administrator Officer at Federal University of Technology Akure (Sep 2018–Oct 2019), managing office equipment and inventory, maintaining records and databases, coordinating schedules and travel, preparing reports and budgets, and handling correspondence and mail dispatch.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Officer

Current

Ibadan Electricity Distribution Company (PLC)

Mar 2020 - Present (6 years 4 months)

Handle meter reading and customer billing, including distributing bills within required timelines. Support revenue targets by pursuing revenue collection activities and identifying/reporting illegal connections, meter tampering, and faulty meters while resolving customer queries in the field.

Customer Billing Revenue Collection Illegal Connection Detection Revenue Leakage Escalation Customer Relationship Management Tariff Change Communication

Administrator Officer

Federal University of Technology, Akure

Sep 2018 - Oct 2019 (1 year 1 month)

Manage office equipment and inventory, maintain records and databases, and support budgeting and expense reporting. Coordinate office administration activities including scheduling the boss’s calendar, travel arrangements, document/correspondence preparation, and mail receipt/dispatch.

Expense Reporting Scheduling Travel Arrangements Correspondence Mail Distribution and Collection

Student Teacher

St. Michael High School

Jan 2017 - Jan 2018 (1 year)

Assist with teaching by reviewing curriculum coverage, creating teaching plans, and supporting classroom management. Supervise and mentor students and participate in school extra-curricular activities while teaching as a student teacher.

Student Mentoring