A Fellepe

As a results-oriented Customer Relations Officer with over four years of experience in the distribution, sales, and monitoring of electricity and its related equipment, I have a proven track record of fostering strong customer relationships to ensure customer satisfaction and contributing to the overall growth of any organization.

In my current role at Abuja Electricity Distribution PLC, I have successfully managed customer inquiries, complaints, and feedback, achieving a 79% result as per KPIs' data analysis. I have also implemented strategies to ensure a happy customer experience, resulting in a 62% increase in customer satisfaction scores.

With my exceptional communication and interpersonal skills, proficiency in customer relationship management (CRM) software, and strong problem-solving abilities, I am confident in my ability to provide exceptional service to customers and drive business growth.