Beryl Okoth

I am a highly organized and detail-oriented professional with over five years of experience in managing day-to-day office operations and client relationships. My expertise lies in streamlining administrative processes and providing exceptional customer service in fast-paced environments. I have a proven track record of enhancing client satisfaction and retention through effective communication and problem-solving skills.

Throughout my career, I have successfully managed customer inquiries and complaints across various channels, achieving high satisfaction scores and maintaining a low rate of unresolved issues. My experience includes roles as a Customer Service Agent at Majorel Kenya, where I handled client interactions for Bolt services, and as a Call Coordinator at MFI Document Solutions, where I supervised a team to ensure excellent service delivery. I am passionate about creating positive customer experiences and continuously improving operational efficiency.