CKCatherine Kabasa
@catherinekabasa
Customer-focused professional with expertise in customer service and training.
KenyaWhat I'm looking for
I am a customer-focused and results-driven professional with over three years of experience in customer service, administrative support, and call center management. My journey has been marked by a commitment to delivering high-quality customer experiences and optimizing service processes to enhance satisfaction. I possess strong problem-solving abilities and excellent communication skills, which have allowed me to build lasting client relationships.
In my role as a Customer Service Agent & Trainer at Influx Australia, I provided exceptional support through various channels, ensuring quick resolutions to inquiries. I designed and delivered training programs that improved service efficiency and developed resources to enhance team productivity. My experience spans various roles, including Virtual Administrative Assistant and Customer Care Manager, where I honed my skills in managing customer relationships and training teams.
Experience
Work history, roles, and key accomplishments
Customer Service Agent & Trainer
Influx Australia
Jul 2021 - Nov 2024 (3 years 4 months)
Provided exceptional customer service via email, chat, and phone, ensuring quick resolution of inquiries. Designed training programs for agents, improving service efficiency and customer satisfaction.
Virtual Administrative Assistant
Upwork
Sep 2018 - Jul 2021 (2 years 10 months)
Provided administrative support to multiple clients, managing emails, calendars, and performing data entry. Handled customer inquiries professionally via email and chat.
Customer Care Manager
Felcetti Limited Kenya
Jan 2016 - Oct 2018 (2 years 9 months)
Assisted clients with holiday illness claims and managed inquiries via calls, emails, and live chat. Trained new hires and collaborated with legal teams for case resolutions.
Customer Care Representative
KENCALL Kenya
Jul 2014 - Nov 2015 (1 year 4 months)
Handled high volumes of inbound and outbound calls, resolving customer inquiries and maintaining accurate records. Built customer relationships through effective communication.
Administrative Assistant
Bluesky Kenya Limited
Nov 2012 - Apr 2013 (5 months)
Managed phone calls, scheduled appointments, and assisted in report preparation and data entry. Maintained office records and performed payroll processing.
Sales Representative
Airtel Kenya
Jan 2012 - Jan 2012 (0 months)
Promoted and sold products and services to potential customers while establishing and maintaining client relationships to drive sales growth.
Education
Degrees, certifications, and relevant coursework
Institute of Advanced Technology
International Computer Driving License, Information Technology
2012 - 2012
Completed the International Computer Driving License (ICDL) program, proficient in Microsoft Office Suite including Excel, Word, and PowerPoint.
MUMakerere University
Bachelor of International Business/Trade/Commerce, International Business/Trade/Commerce
2008 - 2011
Grade: 3.82
Graduated with Second Class Upper, GPA: 3.82. Focus on organizational leadership, strategic planning, and analytical problem-solving.
Availability
Location
KenyaAuthorized to work in
Job categories
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