Pesh Njoki
@peshnjoki
Motivated professional with a background in business management.
What I'm looking for
I am a motivated and customer-focused professional with a solid background in business management. My experience spans across sales, customer service, and administration, where I have consistently delivered exceptional results. I thrive in dynamic environments and am eager to leverage my skills to contribute to organizational growth.
In my current role as a Telecenter Agent at Zuku Fiber, I assist customers with inquiries and service requests, ensuring their needs are met promptly. Previously, as a Sales Representative, I successfully engaged clients to promote products, achieving and surpassing sales targets while fostering long-term relationships. My ability to analyze market trends has further enhanced my sales strategies.
With a certificate in Business Management from Kiambu Institute of Science and Technology, I possess excellent communication and interpersonal skills, strong organizational abilities, and a customer-focused attitude. I am committed to continuous improvement and look forward to new challenges that will allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
Telecenter Agent
Zuku Fiber
Feb 2025 - Present (5 months)
Answered incoming calls from customers to assist with inquiries, complaints, or service requests. Made outbound calls to follow up on customer issues or to market products/services.
Sales Representative
Zuku Fiber
Sep 2023 - Jan 2025 (1 year 4 months)
Engaged with clients to promote and sell products, achieving and surpassing sales targets. Provided excellent customer service, fostering long-term client relationships.
Receptionist
Mulele Medical Clinic
Jan 2023 - Jun 2023 (5 months)
Managed front-desk operations, ensuring smooth day-to-day activities. Scheduled appointments and handled patient inquiries with professionalism.
Attachee
Karuri Water and Sanitation Company
Jan 2022 - Apr 2022 (3 months)
Assisted in administrative and customer service functions. Supported departmental projects and ensured timely completion of tasks.
Education
Degrees, certifications, and relevant coursework
Kiambu Institute of Science and Technology
Certificate in Business Management, Business Management
Completed a comprehensive program in Business Management, gaining foundational knowledge in business operations and administration. Developed skills essential for effective organizational management and customer service.
Karuri High School
Kenya Certificate Of Secondary Education, General Studies
Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across various subjects. Developed strong foundational academic skills and prepared for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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