Looking for a job

Christine Ngure

@christinengure

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Human Resource Generalist with experience in administration and customer relations.

Kenya

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What I'm looking for

Looking for a challenging role that utilizes my skills and experience in human resources, administration, and customer relations to drive business results and contribute to a dynamic organization.

I am a dedicated and results-driven human resource professional with a strong background in administration, customer relations, and executive assistance. With experience in managing hiring and onboarding employees, dealing with disciplinary cases, payroll, and employee benefits, I am confident in my ability to meet routine and complex human resource needs.

Throughout my career, I have developed a strong passion for increasing operational efficiency, promoting a favorable workplace atmosphere, and enhancing employee satisfaction. I am skilled in talent management, payroll, and benefits, and have a proven track record of achieving results and developing new skills and knowledge.

I am a collaborative and open-minded individual who is focused on delivering high-quality results and exceeding expectations. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic organization.

Experience

Work history, roles, and key accomplishments

Human Resource Generalist

Pixeledge

Sep 2022 - Jul 2024 (1 year 10 months)

Crafted and implemented HR strategies to enhance organizational effectiveness, achieving a 15% increase in operational efficiency. Managed hiring, onboarding, and employee relations while maintaining accurate HRIS records and promoting a positive workplace atmosphere.

HR strategy Employee Engagement HRIS Talent Management Payroll Management Conflict Resolution Compliance Operational Management Communication Communication Skills Problem Solving

Human Resource Assistant and Customer Service Representative

Calltronix Kenya Limited

Feb 2021 - Jul 2022 (1 year 5 months)

Enhanced client retention through effective complaint resolution and coordinated recruitment efforts. Managed high-volume customer inquiries and maintained service consistency, achieving a 100% completion rate for open roles.

Customer Service Recruitment Employee Relations Conflict Resolution Communication Retention Team Collaboration

Administration and Human Resource Assistant

Akshar Team Security Limited

Jul 2017 - May 2020 (2 years 10 months)

Facilitated communication between management and employees, ensuring compliance with HR policies. Supported audit processes and maintained accurate employee records to enhance organizational efficiency.

HR Policies Compliance Communication Audit Employee Relations Conflict Resolution HR Team Collaboration

Front Office and Guest Relations

Oak Place Hotel and Conference Center

Nov 2015 - Jul 2017 (1 year 8 months)

Oversaw daily front office operations, achieving a 90% guest satisfaction rate. Developed entertainment programs to enhance guest experience and coordinated travel arrangements for staff.

Customer Satisfaction Event Planning Communication Operational Management Problem Solving Coordination Customer Engagement

Receptionist and Customer Service

Finix Casino

Feb 2014 - Nov 2015 (1 year 9 months)

Boosted revenue through customer education and engagement, managing interactions to enhance loyalty. Organized Bingo sessions and maintained clientele databases for improved service.

Customer Service Customer Education Revenue Database Management Event Coordination Communication Customer Engagement Problem Solving