Lizz Ndunge
@lizzndunge
Dedicated Human Resources professional with practical experience in HR operations and customer-facing roles.
KenyaWhat I'm looking for
I am a dedicated and detail-oriented Human Resources professional with a Diploma in Human Resource Management from the Kenya Institute of Management and practical experience across reception, customer care, and retail roles. I have demonstrated understanding of HR principles, recruitment processes, employee relations, and talent management through academic coursework and internship experiences, and I am proficient with Microsoft Office and handling confidential information.
I bring strong interpersonal, communication, and problem-solving skills, with proven experience managing front-office operations, customer relations, and basic administrative reporting. I am committed to continuous learning, compliance with labor laws, and fostering a positive workplace culture while supporting organizational goals.
Experience
Work history, roles, and key accomplishments
Front Office Receptionist
Lakewood Premier School
Jan 2023 - Present (2 years 10 months)
Managed daily front office operations including check-in/check-out processes, handled guest inquiries and complaints professionally, and prepared regular reports on front-office performance to improve client satisfaction.
Shop Attendant
Comtrail Agencies
Mar 2022 - Dec 2022 (9 months)
Assisted customers with product selection, maintained store presentation and conducted stock counts, and identified upsell opportunities to enhance customer experience and sales.
Customer Care Representative
Alfa Foods
Jan 2021 - Jun 2021 (5 months)
Handled customer orders and inquiries, resolved complaints empathetically and efficiently, and managed transactions and receipts to support smooth dining service.
Education
Degrees, certifications, and relevant coursework
KMKenya Institute of Management
Diploma in Human Resource Management, Human Resource Management
Completed a Diploma in Human Resource Management covering HR principles, recruitment, employee relations, and talent management.
KMKenya Institute of Management
Certificate in Business Management, Business Management
2019 - 2019
Completed a Certificate in Business Management focusing on foundational business and management topics.
Nyayo Girls High School
Secondary School Certificate, Secondary Education
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Immaculate Primary School
Primary School Certificate, Primary Education
Completed primary education and obtained the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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