Joy Ngigi

I am a dedicated and enthusiastic professional with over two years of experience in customer service and one year in human resource management. My journey has been marked by a commitment to providing excellent service and fostering positive workplace environments. I thrive on communication and problem-solving, ensuring that I can support both clients and colleagues effectively.

In my role as a Customer Service Representative at Calltronicx, I delivered exceptional support via phone, email, and chat, resolving client issues efficiently and maintaining high satisfaction rates. My experience as an HR Assistant at KBA School allowed me to assist in recruitment processes and onboarding, while also collaborating with the HR team to enhance workplace policies. I am passionate about creating supportive environments that empower employees and drive organizational success.