Open to opportunities

Sarah Mutonga

@sarahmutonga

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Results-driven Administrative & HR Support Professional with five years of experience.

Kenya

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What I'm looking for

I am looking for a role that fosters growth and values collaboration, where I can utilize my skills in HR and administration to contribute to team success.

I am an experienced Administrative and HR Support Professional with over five years of expertise in office management, recruitment support, and employee engagement. My background includes a proven track record in HR administration, onboarding coordination, and payroll support, which has equipped me with the skills necessary to optimize processes and enhance team productivity.

Throughout my career, I have successfully managed office operations, improved customer relations, and driven revenue growth. My role as an Administrative Assistant at Imexolutions Ltd has allowed me to enhance internal communication and support virtual HR initiatives, ensuring seamless integration of new hires. I am passionate about leveraging my skills in a dynamic Administrative Assistant or HR role that offers growth opportunities.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Imexolutions Ltd

Jan 2025 - Present (5 months)

Managed over 100+ weekly phone and email inquiries, improving response efficiency and ensuring prompt resolution of client and internal communications. Coordinated payroll documentation and employee benefits processing, ensuring accurate and timely salary disbursements.

Payroll Processing Document Management

Sales & Marketing Account Manager

Marrkson Suites

Aug 2023 - Aug 2024 (1 year)

Increased revenue by 18% through identifying and capitalizing on new sales opportunities within the existing client base. Led HR initiatives by developing staff training programs, performance tracking systems and employee engagement activities.

Sales Marketing Account Management Client Relationship Management Performance Monitoring Staff Training CRM Systems Business Development

Front Office Supervisor

Waridi Paradise Hotel & Suites

Aug 2022 - Jul 2023 (11 months)

Designed and implemented a structured training program, reducing onboarding time and improving staff competency. Achieved and sustained a guest satisfaction rate of over 90% through proactive problem resolution and service enhancement.

Administrative Error Reduction Upselling Workflow Optimization

Front Office Assistant

Waridi Paradise Hotel & Suites

Jan 2022 - Aug 2022 (7 months)

Improved front office efficiency by reducing wait times by 20% through optimized scheduling. Supported administrative HR functions, including employee orientation and maintaining personnel records.

Scheduling Personnel Records Team Collaboration Staff Training CRM Systems

Call Center & Customer Care Representative

Star Times Media Kenya Limited

Jan 2019 - Dec 2021 (2 years 11 months)

Resolved 96% of customer inquiries within SLAs, ensuring high service efficiency. Led service improvement projects, reducing escalations by 30% and increasing customer retention.

Customer Service Call Center Operations Customer Retention Customer Relationship Management Documentation Customer Feedback Analysis

Sales & Marketing Executive

Shiv Technical Enterprise

Jan 2017 - Dec 2018 (1 year 11 months)

Engaged in sales and marketing activities to promote technical products and services. Developed strategies to reach target customers and achieve sales objectives.

Sales Marketing Business Development Client Relationship Management Market Research Negotiation Customer Acquisition

Front Office Operations Intern

Thika Sports Club

Apr 2016 - Jun 2016 (2 months)

Assisted in daily front office operations, including guest check-ins and check-outs. Supported administrative tasks and ensured smooth communication within the department.

Administrative Support Communication Data Entry Problem Solving Customer Service Team Collaboration

Housekeeping & Reservations Intern

Baobab Beach Resort & Spa

May 2015 - Sep 2015 (4 months)

Supported housekeeping operations, ensuring cleanliness and guest satisfaction. Assisted with reservations, managing bookings and guest inquiries.

Reserving Customer Satisfaction Data Entry Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Hospitality & Tourism Management

Completed a comprehensive program focusing on the management and operations within the hospitality and tourism sectors. Gained expertise in areas such as hotel management, tourism marketing, and customer service.