Florence Nyandiko

I am a results-oriented customer care specialist with extensive experience in remote international teams and human resources. My journey has equipped me with the skills to deliver empathetic, clear, and efficient support across various platforms. I pride myself on my ability to multitask and manage client relationships with professionalism and a positive attitude.

In my previous role as a B2B Sales Acceleration Specialist at MonsterConnect Inc., I managed hundreds of customer interactions weekly, ensuring consistent service quality while training and onboarding remote operators. My time at AMA Consulting Engineers Ltd. as an HR Generalist and Front Office Coordinator allowed me to balance HR functions, including recruitment and employee relations, while managing front desk operations and client communications in a fast-paced environment.

With a Bachelor of Arts in Communication and Media, I have honed my communication and interpersonal skills, which are crucial in both customer service and HR roles. I am passionate about creating positive experiences for clients and employees alike, and I am eager to bring my expertise to a dynamic team.