Looking for a job

Christine Kuria

@christinekuria

I streamline customer operations, scheduling, records, and high-volume client support across healthcare and service teams.

Kenya

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What I'm looking for

I'm looking for a role where I can support operations, manage records and schedules, deliver responsive customer service, and apply my data analytics and HR knowledge in a confidential, organized work environment.

I've supported high-volume client operations at Avenue Healthcare Ltd and Meridian Health Group, coordinating schedules, maintaining digital records, and keeping daily service workflows moving.

At Avenue Healthcare, I managed patient and client scheduling, documentation, internal communications, and compliance-focused administrative processes while protecting data privacy and confidentiality.

At Meridian Health Group, I handled front-office communications, call routing, petty cash and expense logs, document archiving, claims reporting, and sensitive client and insurance records.

My background also includes talent sourcing and interview coordination at Alternate Doors Consulting, plus cross-channel order and complaint resolution at Milya's Flavoured Popcorn. I bring data analytics training, HR knowledge, and organized remote-work support to every client interaction.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Avenue Healthcare Ltd

Nov 2024 - Jun 2025 (7 months)

Coordinated complex client/patient schedules and supported core daily administrative workflows. Maintained accurate digital records and documentation, ensuring compliance and confidentiality.

Appointment Scheduling Data Entry Record Maintenance Documentation Compliance Data Privacy Internal Communications Standard Operating Procedures

Customer Service Executive

Meridian Health Group

Oct 2021 - Feb 2023 (1 year 4 months)

Directed front-office workflows, managing high-volume communication logs and corporate call routing. Administered petty cash, audited expense requests, and maintained financial logs.

Front Office Communication Skills Petty Cash Management Expense Auditing Financial Record Keeping Document Handling Archiving Claim Status Reporting File Verification Insurance Records

Human Resource Intern

Alternate Doors Consulting

Feb 2021 - May 2021 (3 months)

Executed multi-channel talent sourcing models using digital channels and social media. Facilitated applicant lifecycle routing including resume screening and candidate evaluations.

Talent Sourcing Social Media Recruiting Head Hunting Resume screening Reference checks Candidate Evaluation Interview Scheduling Administrative Policies

Customer Service Representative

Milya's Flavoured Popcorn

Feb 2018 - Dec 2020 (2 years 10 months)

Directed cross-channel client inquiries, managed orders, and resolved support tickets and complaints. Processed digital orders and maintained database entries.

Customer Service Order Management Complaint Resolution Data Base Entry Order Fulfilment