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Christine González

@christinegonzlez

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Service Delivery Manager at Metro Telecom delivering WiFi, SD-WAN, and cloud connectivity projects.

Panama

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At Metro MPLS | Metro Telecom, I lead customer-facing delivery for telecommunication projects involving WiFi, SD-WAN, Secure Networking, Cloud PBX, Contact Center, and Cloud On-Ramps connectivity. I collaborate with operational and sales teams to deliver project milestones, including fiber installation for over 20 branches across Panama.

As a Feasibility Specialist at Metro MPLS | Metro Telecom, I managed infrastructure contract negotiations that resulted in 10%-20% cost savings. I also led a team of 3 evaluating technical and economic components and coordinated procurement with 25+ carriers.

At Cable Onda (now Tigo), I directed digital signal reception, processing, and distribution, and implemented two DWDM-based HUBs that increased network efficiency by 20%. I hold a Bachelor of Engineering in Electronics & Telecommunications and the Certified Associate in Project Management (CAPM)® credential.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

Metro Telecom

Oct 2021 - Present (4 years 11 months)

Led customer-facing interactions for telecommunication projects including WiFi, SD-WAN, and Cloud PBX. Collaborated with operational and sales teams to ensure timely project delivery and customer satisfaction.

Project Management Customer Service SD WAN WiFi Cloud PBX Contact Center Cloud On Ramps Microsoft Project ClickUp SharePoint Microsoft Visio

Feasibility Specialist

Metro Telecom

Aug 2018 - Oct 2021 (3 years 2 months)

Managed contract negotiations for infrastructure in buildings, malls, and industrial zones, achieving 10%-20% cost savings. Led a team of 3 in evaluating technical and economical components for telecom services.

Contract Negotiation Vendor Management Procurement Cost Analysis Team Leadership Microsoft Office Excel

Headend Engineer

Cable Onda

Oct 2016 - Aug 2018 (1 year 10 months)

Directed reception, processing, and distribution of digital signals using DWDM and FxHD technologies. Implemented two DWDM-based HUBs, achieving a 20% increase in network efficiency.

DW DM FxHD RF Testing Optical Signal Analysis Network Engineer Tester Analyzer

DOCSIS Intern

Cable Onda

May 2016 - Oct 2016 (5 months)

Oversaw implementation of a project to double upstream bandwidth, achieving 81% progress within six months. Enhanced user experience for streaming, video calls, and online gaming through bandwidth optimization.

DOCSIS bandwidth optimization Project Implementation Network Performance

Passenger Service Agent

Copa Airlines

Mar 2009 - Oct 2016 (7 years 7 months)

Provided comprehensive customer service throughout the air travel process, ensuring adherence to industry standards and regulations. Worked effectively in multicultural environments under high-pressure situations.

Customer Service Communication Skills Cultural Awareness Problem Solving