Dinorah Lambert

I’ve spent 9+ years delivering exceptional customer experiences while supporting cross-functional teams, strengthening internal processes, and managing compliance-driven initiatives. I’m known for translating complex requirements into clear workflows that protect performance metrics and customer satisfaction.

In my current Customer Service role at PRODAPT, I diagnose and resolve installation and provisioning anomalies under strict operational timelines. I execute remote provisioning and service activation workflows (including account activations, cross-system data synchronizations, and equipment configurations like ONT swaps and modem registrations) to maximize technician field efficiency and prevent connectivity failures.

From March 2022 to May 2025, I owned the end-to-end sales order lifecycle at DELL Technologies—intake, confirmation, modifications, and order book health monitoring—across business segments. I reconciled data discrepancies to maintain a 98%–99% data quality rate, consistently achieving a 48-hour booking SLA, while building partnerships with Logistics, Project Management, and Finance to reach 95% CSAT by eliminating documentation gaps and backlog errors.

Earlier, I led deal registration and Tier 2 customer care, auditing high-volume booking requests and enforcing Rules of Engagement Compliance and regional fiscal guidelines to reduce bottlenecks and improve documentation turnaround times. Across both roles, I consistently supported customers, achieved 94%–100% CSAT, handled 80+ customer calls per day, and partnered with sales, logistics, and engineering to remove account fulfillment barriers.