Open to opportunities

Roberto Bernal

@robertobernal1

Senior Project Manager at EXADES, delivering client programs and applying AI-augmented workflows to improve decision visibility.

Panama

Message

What I'm looking for

I'm available for senior remote engagements across US time zones, working as an embedded delivery lead or fractional executive to deliver programs and establish governance frameworks.

At EXADES, I deliver client programs across technology implementation, PMO design, and operational transformation. I apply AI-augmented workflows, including automated RAID logs and executive dashboards, to improve decision visibility.

At BIOptimizers, I developed a portfolio governance and initiative execution methodology adopted across departments, and coordinated an enterprise platform migration. At Helix International, I delivered IBM-subcontracted software programs with 100% data accuracy and zero business downtime.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager / Engagement Lead

Current

EXADES

Jul 2026 - Present (3 months)

Leading client-facing program delivery across concurrent engagements, including scoping, governance, stakeholder management, and milestone execution. Applying AI-augmented delivery workflows and advising on PMO build-out and portfolio governance frameworks.

Project Management Program Governance Stakeholder Management AI Augmented Delivery PMO Design Portfolio Governance Agile Scrum Jira Monday.Com ClickUp Microsoft Project Salesforce ServiceNow MS Dynamics Microsoft 365 Google Workspace Slack

Chief Strategy Officer

iEvolution Pro LLC

Mar 2026 - Jul 2026 (4 months)

Fractional C-level engagement leading portfolio governance, PMO stand-up, and multi-workstream program delivery. Established portfolio governance framework, designed go-to-market programs, and built executive dashboards and meeting intelligence pipelines.

Portfolio Governance PMO Program Delivery OKRs Executive Dashboards Meeting Intelligence Cross functional Leadership Strategic Planning KPI Reporting

Senior Project Coordinator (Marketing Systems)

BIOptimizers

Jan 2025 - Feb 2026 (1 year 1 month)

Governed a ~$8M annual vendor portfolio and managed 4 concurrent strategic initiatives. Developed a proprietary portfolio governance methodology, directed enterprise platform migration, orchestrated dual CRM implementation, and led market expansion and BI transformation.

Portfolio Management Vendor Management CRM Implementation Data Migration BI Transformation AI Automation Process Optimization Workflow Automation Project Governance Cross functional Leadership

Technical PM / Managed Services (2nd Term)

Helix International

Nov 2024 - May 2025 (6 months)

Resumed managed services delivery for enterprise clients under IBM subcontract. Managed SLA compliance, ticket lifecycle, and escalation management across IBM portal, Salesforce/ServiceNow, and MS Dynamics. Sustained 99.5% system uptime and drove hypercare-to-BAU transitions.

ITIL SLA Management Escalation Management Salesforce ServiceNow MS Dynamics IBM Portal Stakeholder Management Incident Management

Chief Project / Product Officer

Levap Corp

Dec 2022 - Jun 2024 (1 year 6 months)

Led PMO operations and product delivery for a multi-vertical holding group. Built PMO from zero across five business units, managed a $3M portfolio, and achieved 95% on-time completion and 98% client satisfaction.

PMO Build Portfolio Management P&L management vendor negotiation Financial Forecasting team development Agile Scrum Program Governance Stakeholder Management

Technical PM / Director of Managed Services (1st Term)

Helix International

Nov 2020 - Feb 2023 (2 years 3 months)

Managed 3-5 concurrent Fortune 500 accounts across financial services, insurance, automotive, and telecom. Implemented ITIL-aligned service delivery model, directed $2M managed services portfolio, and led distributed teams of 45+ achieving 90%+ on-time delivery.

ITIL Managed Services SLA Management Client Onboarding HyperCare Solutions Architect API Development Data Migration Platform Integration Team Leadership Executive Reporting

Strategic / IT Project Manager

EXADES

Jul 2014 - Oct 2020 (6 years 3 months)

Directed CRM, ERP, and marketing automation implementations across retail, financial services, and professional services clients. Established PMO frameworks and completed 75+ consulting engagements with 95% client retention.

CRM Implementation ERP Implementation Marketing Automation PMO Frameworks Project Governance Quickbooks Odoo Sage 50 Microsoft 365 Google Workspace Cross Border Logistics

IT Project Manager

SSA Sistemas (Grupo Sonitel SA)

Jan 2013 - Dec 2014 (1 year 11 months)

Managed $1M+ IT infrastructure and BPI portfolio. Key clients included Panama Canal Authority and Cable Onda. Applied Agile practices reducing delivery time by 20%.

IT Infrastructure BPI Oracle SOA Scrum Agile Project Management

Project Manager

Haxis CG — Panamanian Social Security System (CSS)

Jan 2009 - Dec 2013 (4 years 11 months)

Led large-scale national healthcare transformation programs including Hospital Logistics (WMS), BPM implementation, and Medical Database serving millions of beneficiaries.

Healthcare Transformation WMS BPM Project Management Stakeholder Management

Freelance IT & Systems Consultant

Independent

Jan 2005 - Dec 2009 (4 years 11 months)

Implemented Sage, QuickBooks, and Microsoft products for SMBs across Panama and Central America. Foundation of the EXADES consulting model.

SAGE Quickbooks Microsoft Products SMB Consulting IT Implementation

Asst. Manager Personal Audio LATAM

Sony Latin America / Sony Corporation of Panama

Jan 2001 - Dec 2004 (3 years 11 months)

Three progressive roles: PC Tech Support, Customer Success AV/IT Engineer, and Assistant Manager for Personal Audio Latin America. Handled regional marketing strategy, technical services, and process improvement across Latin American markets.

Marketing Strategy Technical Services Process Improvement AV IT PC Hardware Support Regional Management