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ARLEY ANTONIO MANRIQUE

@arleyantoniomanrique

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I lead technology, sales, and service operations that improve ROI and regional business performance.

Panama

Message

What I'm looking for

I'm looking to lead commercial, technology, customer-experience, or service operations where I can build teams, implement measurable KPIs, advance digital transformation, and deliver sustainable business growth.

At Netser Group USA, I directed Panama operations across service portfolios and business lines, implementing regional and local KPIs to drive performance and ROI.

I build multicultural teams and translate national strategy into local sales growth, new-business exploration, and measurable operational results.

Previously, I managed ICT services for Tantalo Hotel, Kitchen, Roofbar, Teatro Amador, and Caliope Restaurant, overseeing support, systems maintenance, and knowledge management. At Mennonite Central Committee, I led technology procurement and implementation projects while ensuring highly available telecommunications services.

My background also includes service management, electronic banking support, telecommunications, and data monitoring. I bring an MBA, telecommunications engineering training, PMP coursework, and ITIL V3 Foundations certification to commercial strategy, customer experience, and digital transformation.

Experience

Work history, roles, and key accomplishments

Country Manager - Panama

Netser Group USA

Oct 2017 - Mar 2026 (8 years 5 months)

Directed direct operations in Panama, consolidating regional performance across all service portfolios and business lines. Developed and implemented regional and local KPIs to monitor and drive operational success.

KPIs OKRs Strategic Planning Team Leadership Business Development Sales ROI Optimization

IT Manager

Tantalo Hotel / Kitchen / Roofbar

Dec 2015 - Oct 2017 (1 year 10 months)

Managed the ICT department for the group, coordinating IT service demand for internal and external clients. Oversaw support, maintenance of information systems, and knowledge management within the IT area.

IT Service Management ICT Support Maintenance Knowledge Management

IT Manager

Mennonite Central Committee

Aug 2013 - Dec 2015 (2 years 4 months)

Managed technology procurement and led implementation projects for the Summit Hills Mennonite Academy in San Juan, PR. Ensured high-availability telecommunications services and established Service Level Agreements (SLAs) for incident resolution and system reliability.

Technology Procurement Project Implementation Telecommunications SLA Management Incident resolution

Data Monitoring & Evaluation Consultant

Norwegian Refugee Council

Mar 2015 - May 2015 (2 months)

Managed database piloting for beneficiaries of the 'Vive la Educación' project in Cauca and Nariño, Colombia.

Database Management Monitoring Evaluation

Telecommunications Engineer

Telefónica

Apr 2011 - Aug 2013 (2 years 4 months)

Provided commercial desk support for internal agents regarding commissions and logistics. Led the development of Specific Operating Procedures (SOPs) for service desks and optimized SLAs.

SOP Development SLAs Optimization HP Service Manager (HPSM)Commercial Support

Electronic Banking Analyst

BBVA Colombia

Jul 2010 - Feb 2011 (7 months)

Provided remote and phone-based Help Desk support for corporate clients using electronic banking. Supported the Corporate Electronic Banking Integration project and coordinated training for agents.

Help Desk Electronic Banking Training SLA Implementation Incident Escalation