Christine Ferguson

Handles field support calls, chats, and emails from internal and external users regarding software or hardware inquiries. Tracks assigned support tickets and solves problems using trained knowledge of systems, hardware, and procedures.

Scheduled daily, weekly, and monthly shifts for all LTC and Seniors Operation staff across multiple scheduling patterns. Assigned staff to maintain daily operations and provided coverage for vacations, sick leaves, and other duties.

Responsible for all aspects of food service operations, adhering to provincial, legislative, and corporate standards. Oversaw meal preparation, monitored food safety, and coordinated food inventory and procurement.

Marked student assignments monthly for FSM year 1 and assisted students with assignment issues. Monitored students' academic progress, mental health, and sociability through ongoing individual assessments.

Paged emergency codes and called doctors on call, performing administrative duties. Dispatched maintenance and safety teams to address alarm calls and completed connections between callers, departments, and professionals.

Handled inbound calls for 611 on a multi-line phone system. Consulted with customers to resolve service and billing issues and fielded complaints and queries for problem resolution.

Diploma in Food and Nutrition Management from the Canadian Healthcare Association in 2003.

Diploma in Hotel and Restaurant Management from Humber College in 1996.