At Foundever, I provided remote customer service and billing support through inbound calls, live chat, and email. I researched billing, account, product, and service questions using internal knowledge bases and support resources.
I investigated customer concerns, worked toward first-contact resolution, and documented interactions accurately across Avaya and other support systems. Earlier, I worked as a Network Administrator at Yellowquill College and Southern Authority CFS, supporting users and troubleshooting network and system issues.
