Looking for a job

Christina Mashayo

@christinamashayo

Business operations director at Furtherance Company Limited who coordinated client service, procurement, tenders, and teams of up to 15 employees.

Tanzania

Message

What I'm looking for

I'm open to international and remote opportunities in Business Analysis, CRM, Customer Experience, Data Analytics, Operations, ICT, and Business Management.

At Furtherance Company Limited, I led day-to-day business operations across client service, procurement, tender activities, and service delivery. I managed teams of up to 15 employees and approximately 10–15 casual workers, and used operational and financial information to support planning and management decisions.

At NMB BANK, I handled banking operations and customer enquiries, and took on acting Customer Service Manager responsibilities for extended periods. My experience also includes ICT support at LITE EPIC SERVICES and TANESCO; I’ve completed HubSpot CRM certification, am studying for the IIBA Entry Certificate in Business Analysis, and am learning Microsoft Power BI.

Experience

Work history, roles, and key accomplishments

Director / Business Operations Lead

Furtherance Company Limited

Apr 2022 - Aug 2026 (4 years 4 months)

Led day-to-day business operations across client service, procurement, tender activities, supplier coordination, finance coordination, and service delivery. Managed teams of up to 15 employees and coordinated vendor and tender processes.

Business Operations Procurement Tender Management Vendor Management Team Leadership Customer Relationship Management Financial Coordination Service Delivery

Bank Officer / Acting Customer Service Manager

NMB Bank

Jan 2018 - Dec 2022 (4 years 11 months)

Performed banking operations and customer-facing responsibilities in a regulated financial-services environment. Assumed acting Customer Service Manager duties for extended periods, supporting service operations and coordinating service delivery.

Banking Operations Customer Service Customer Relationship Management Problem Solving Documentation Communication Skills

Junior ICT Manager

Lite Epic Services

Jan 2016 - Dec 2017 (1 year 11 months)

Managed ICT-related activities, supported project management, data analysis, monitoring and evaluation, and provided maintenance and troubleshooting support.

ICT Management Project Management Data Analysis Monitoring and Evaluation Troubleshooting Technology Support

Intern

National Health Insurance Fund (NHIF)

Jan 2015 - Dec 2016 (1 year 11 months)

Supported member registration, identity-card processes, administrative activities, quality assurance, and public health-insurance education.

Member Enrollment Administrative Support Quality Assurance Insurance Education

ICT Volunteer

Tanzania Electric Supply Company Limited (TANESCO)

Jan 2014 - Dec 2015 (1 year 11 months)

Provided general IT support and troubleshooting, including wireless connectivity and software installation support. Assisted with ICT project planning, organisation, evaluation, and report preparation.

IT Support Troubleshooting Wireless Connectivity Software Installation Project Planning Report Preparation

Education

Degrees, certifications, and relevant coursework

Mzumbe University

Bachelor of Science, Information and Communication Technology with Management

Grade: Upper Second Division

Bachelor of Science in Information and Communication Technology with Management (BSc ICT-M) from Mzumbe University, Tanzania, completed in 2016 with Upper Second Division.