Michael M Kihiga
@michaelmkihiga
Dedicated banking and finance professional with management experience.
What I'm looking for
I am a dedicated banking and finance professional with a strong background in management and customer service. With a Bachelor in Banking and Finance from The Institute of Finance Management, I have honed my skills in various roles, including as a Manager at Karena Hotel and a Loan Officer at Ultimate Finance. My experience has equipped me with the ability to effectively manage teams, analyze financial documents, and maintain positive relationships with clients.
In my current role as a Be Forward Supporter, I leverage my communication skills to assist customers in navigating product options and ensuring their satisfaction throughout the purchasing process. My commitment to maintaining up-to-date knowledge about products and promotions has been key to my success in delivering exceptional customer service. I am passionate about contributing to organizational success through effective management and client engagement.
Experience
Work history, roles, and key accomplishments
Be Forward Supporter
Be Forward Japan
Dec 2018 - Present (6 years 6 months)
Responsible for maintaining up-to-date knowledge about product information and promotions, communicating with customers to answer inquiries, and assisting them throughout the process of importing products.
Manager
Karena Hotel
Jul 2021 - Nov 2022 (1 year 4 months)
Managed a team of thirty staff, ensured effective resource management, verified reports, and provided supervision for daily hotel operations and events.
Loan Officer and Sales Representative
Ultimate Finance
Dec 2017 - Dec 2018 (1 year)
Analyzed and reviewed loan applications, ensured legal documentation was complete, maintained customer confidentiality, and developed positive business relationships.
Education
Degrees, certifications, and relevant coursework
The Institute of Finance Management
Bachelor in Banking and Finance, Banking and Finance
2013 - 2016
Mara Secondary School
Advanced Certificate of Secondary Education, Secondary Education
2011 - 2013
New Era Secondary School
Ordinary Certificate of Secondary Education, Secondary Education
2007 - 2010
Availability
Location
Authorized to work in
Job categories
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