FMfatma maleta
@fatmamaleta
Proactive administration manager with strong leadership and communication skills.
TanzaniaWhat I'm looking for
I am a proactive and adaptable professional dedicated to continuous learning and growth. With a strong focus on achieving the highest standards in every task I undertake, I bring a positive mindset and a creative approach to problem-solving. My experience spans various roles, including administration management and customer service, where I have honed my leadership and time management skills.
Throughout my career, I have successfully managed teams and coordinated logistics, ensuring smooth operations and exceptional service delivery. My role as Country Director at China Education TZ allowed me to conduct quality assurance and staff training, further enhancing my ability to align organizational efforts with strategic goals. I am passionate about overcoming challenges and contributing to organizational success.
Experience
Work history, roles, and key accomplishments
Team Leader
E-commerce & Customer Services
Jan 2023 - Present (2 years 5 months)
Led a team in order processing, managed junior representatives, and improved customer care strategies through effective reporting and survey coordination.
Country Director
China Education TZ
Feb 2021 - Jan 2023 (1 year 11 months)
Oversaw customer service operations, conducted quality assurance, handled complaints, and managed staff training and performance reviews.
Customer Support
NBC Jubilee Group Life Insurance
Jan 2024 - Present (1 year 5 months)
Provided customer support, promoted products, handled complaints, and monitored service quality.
Administration Manager
Maleta and Ndumbaro Advocates
Aug 2017 - Jan 2021 (3 years 5 months)
Managed a team while overseeing customer service, logistics, event planning, and wellness services. Responsibilities included inventory management, mental health assistance, and content creation.
Education
Degrees, certifications, and relevant coursework
Good Samaritan Peace University
Honorary Doctorate of Humanities, Humanities
2024 -
Awarded an Honorary Doctorate of Humanities for contributions to the field.
Europe Open University
Master of Business Administration, Business Administration
2021 - 2023
Pursued an MBA, focusing on advanced business management and strategic planning.
Center for Foreign Relations
Postgraduate Diploma in Management for Foreign Relations, Foreign Relations
2020 - 2021
Grade: 3.8
Completed a Postgraduate Diploma in Management for Foreign Relations with a GPA of 3.8.
Missions Seminary Chapel College
Bachelor of Arts, Liberal Arts
2018 - 2020
Earned a Bachelor of Arts degree, focusing on liberal arts education and critical thinking.
Laureate International School
Advanced Level Certificate, General Studies
2015 - 2017
Completed Advanced Level of Studies, preparing for higher education with a focus on advanced subjects.
African Leadership Institution
Training Certificate in Leadership and Management, Leadership and Management
2019 -
Completed Leadership and Management Training, focusing on leadership skills and management strategies.
Europe Academy
Diploma in Hospitality Management, Hospitality Management
2018 -
Obtained a Diploma in Hospitality Management, learning about hospitality industry standards and practices.
Avalon Shiksha College
Certificate in Foundations in Travel and Tourism, Travel and Tourism
2017 -
Earned a Certificate in Foundations in Travel and Tourism, covering essential tourism principles.
TESDA
Certificate in Performing Swedish Massage, Massage Therapy
2017 -
Completed a certificate program in Performing Swedish Massage, focusing on massage techniques.
Alpha High School
Ordinary Level Certificate, General Studies
2011 - 2014
Completed Ordinary Level of Studies, focusing on foundational education and skills.
HP Life Foundation
Certificate in Social Media Marketing, Marketing
2014 -
Completed a course in Social Media Marketing, gaining skills in digital marketing strategies.
Uni Athena
Short Course Certificate in Human Resources, Human Resources
2014 -
Completed a short course in Human Resources, focusing on HR practices and management.
Availability
Location
TanzaniaAuthorized to work in
Skills
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