Open to opportunities

Natalia Mhina

@nataliamhina

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Experienced business development professional with expertise in customer service.

Tanzania

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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for professional growth.

I am an experienced business development professional with a strong background in customer service, foreign trade, and investment. My expertise lies in market research and event coordination, where I have consistently demonstrated my ability to generate leads and develop business opportunities. I pride myself on my adeptness at managing customer relationships and resolving issues efficiently, ensuring that clients receive the best possible service.

Throughout my career, I have held various roles that have honed my skills in technical support and business development. At the Embassy of Brazil, I provided technical and administrative support related to foreign trade, while at Vodacom Tanzania, I successfully managed the M-Pesa business development team, generating significant revenue and improving overall profitability. My ability to conduct thorough market research and maintain strong client relationships has been pivotal in achieving business objectives and fostering growth.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Foreign Trade

Current

Embassy of Brazil

Mar 2024 - Present (1 year 3 months)

Provided technical and administrative support for foreign trade activities, market research, and event coordination. Operated and maintained the Foreign Trade and Investment Guide, contributing to bilateral trade and investment initiatives.

Market Research Event Coordination Database Management Investment Analysis

M-Pesa Business Development Manager

Vodacom Tanzania Limited

Mar 2010 - Mar 2015 (5 years)

Generated leads and capitalized on business opportunities to increase company revenue and profit. Managed the sales pipeline, forecasted sales targets, and conducted market research on competitors.

Business Development Sales Forecasting Market Research Client Relationship Management Training Delivery Lead Generation

Customer Retention Manager

Vodacom Tanzania

Nov 2005 - Feb 2010 (4 years 3 months)

Persuaded customers to retain services by offering discounts and special promotions. Advised senior management on trends affecting customer satisfaction levels and participated in industry events as a company representative.

Customer Retention Customer Satisfaction Data Analysis Client Relationship Management Strategic Planning

Customer Care Operator

Vodacom Tanzania Limited

Sep 2004 - Oct 2005 (1 year 1 month)

Evaluated customer feedback to improve products and services offered. Documented customer correspondence in CRM to track requests, problems, and solutions, and contacted customers about potential service upgrades.

Customer Service CRM Communication Skills Data Entry Customer Feedback Analysis

Education

Degrees, certifications, and relevant coursework

University of Dar Es Salaam

Bachelor of Arts, Political Science & Public Administration

Studied Political Science and Public Administration, gaining a comprehensive understanding of governance, public policy, and administrative processes. Developed strong analytical and critical thinking skills applicable to various societal and organizational contexts.

SENAC Brazil

Diploma, Interior Design

Completed a Diploma in Interior Design, focusing on principles of design, space planning, and material selection. Acquired practical skills in creating functional and aesthetically pleasing interior environments.